Matchday/Events Safety Steward

Role Overview

Norwich City Football Club invites applications for proactive and customer-oriented individuals to join their Operations team as Matchday/Events Safety Stewards. The position involves delivering excellent service during home matchdays and events, ensuring adherence to club values and safety standards across the stadium.

Key Responsibilities

• Foster a culture of safety by encouraging safer working practices and recognizing safeguarding as a collective duty
• Deliver exceptional customer service representing the club
• Provide accurate venue information and maintain comprehensive knowledge of assigned areas
• Investigate and report crowd-related issues and participate in effective crowd management
• Conduct pre-event checks and participate in briefings
• Enhance guest integration and service standards
• Manage crowds and queues, confidently issuing verbal instructions when necessary
• Carry out ticket verification and warmly welcome visitors
• Enforce stadium regulations diligently
• Respond promptly to incidents, including preparing follow-up reports as needed
• Maintain static safety positions to protect both supporters and staff
• Ensure working areas remain clean, productive, and safe
• Complete NVQ Level 2 in Spectator Safety within 12 months, provided by the club

Candidate Requirements

• Candidates must be at least 18 years of age
• Commitment to safety and customer service ethos
• Willingness to undergo a criminal background check including DBS disclosure

Additional Information

Norwich City Football Club strongly endorses equality of opportunity and welcomes applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage, or civil partnerships. The club prioritizes safeguarding children and vulnerable adults and requires successful candidates to pass satisfactory DBS and identity checks before engagement.