Matchday and Events Assistant (Casual Position)

Role Overview

We are seeking multiple Matchday and Events Assistants to join on a casual basis. Reporting to the Supporter Experience team, this position involves aiding the orchestration of both Women’s and Men’s matches and other crucial events at Emirates Stadium. The goal is to foster an exceptional stadium atmosphere and deliver a highly positive experience for attendees.

About Us

We represent one of football’s most celebrated clubs globally, with a distinguished record of achievements and an ingrained heritage of success. Our club is committed not only to sporting excellence but also to community engagement and career development opportunities for staff. Our core values emphasize courage in progress, community and mutual support, and integrity in all endeavors.

Safeguarding Commitment

We prioritize creating safe and inclusive environments for children, young people, and adults at risk. Candidates must successfully complete a DBS background check (basic, standard, or enhanced depending on the role) before commencing employment.

Primary Responsibilities

• Help coordinate matchday production preparations, including executing in-bowl entertainment and both internal and external event activations.
• Collaborate with matchday teams to support scheduling and overall operations ensuring smooth delivery of all activities.
• Continuously seek ways to enhance the supporter experience through process improvements.
• Contribute innovative ideas that help shape memorable events resonating with the global fan base.
• Assist the Supporter Experience team in delivering exceptional touchpoints for fans and other participants.
• Maintain effective communication with internal teams and external stakeholders to ensure a unified approach.
• Adhere to health, safety, and safeguarding protocols throughout event execution.
• Provide outstanding customer service to all matchday and event attendees.

Working Hours

This casual role involves working evenings and weekends in line with matchday schedules at Emirates Stadium and other venues as required.

Qualifications and Experience

• Proven experience in hospitality or customer service roles within a proactive and event-driven environment.
• Demonstrated involvement in planning and delivering large-scale events in sports or entertainment sectors.
• Exceptional organizational skills to manage diverse tasks under fast-paced operational conditions.
• A strong passion for delivering excellent customer service, thriving in client-focused settings.
• Flexibility to work across varied shifts, including evenings, weekdays, and weekends.

Inclusion and Diversity

Committed to the principles of equality, diversity, and inclusion, the club fosters a welcoming culture where all staff feel part of the Arsenal family. As a Disability Confident Leader, we encourage applications from individuals with disabilities and provide adjustments as needed during recruitment.

Additional Information

Applications are welcomed until Friday, 14th August 2026. The position may close earlier if the volume of applications is sufficiently high. Candidates are urged to apply promptly. Communication regarding application status will be sent via email; applicants should check spam/junk folders regularly.

Good luck with your application!