Marketing Manager - Marketing Services (12 months fixed term)

About Mastercard and the Role

Mastercard is a global leader empowering economies and people in over 200 countries. Our focus is on enabling secure, simple, and smart digital payment experiences that benefit individuals, businesses, and governments worldwide. Within Mastercard, the Services division specializes in fraud management, cybersecurity, and optimizing digital payment services. The Advisors & Consulting Services team uniquely blends traditional consulting with Mastercard’s advanced data, platforms, and technologies to offer strategic insights across banking, retail, and other sectors.

This position is a 12-month fixed term contract for a Marketing Manager within the Marketing Services specialization. The Marketing Manager will support strategy development and execution for credit card portfolios and related propositions to increase customer engagement, acquisition, and retention. The role requires collaboration with product teams, senior marketing managers, creative partners, and stakeholders to drive campaign success and marketing insights.

Key Duties and Responsibilities

• Assist the Senior Marketing Manager in crafting and executing credit card portfolio marketing strategies focusing on customer engagement, retention, segmentation, marketing capabilities, and above-the-line initiatives.
• Oversee monthly Next Best Conversations (NBCs) for Travel Booking deals to optimize conversion, coordinating creative and copy assets with the Travel squad.
• Manage full lifecycle delivery of marketing-driven NBC campaigns in partnership with the In Life squad, ensuring smooth execution from planning to post-campaign analysis.
• Support management of proposition and performance marketing channels to maximize spend efficiency and targeting accuracy.
• Contribute to weekly and monthly reporting cycles, delivering actionable insights to guide marketing decisions.

Candidate Profile and Requirements

• At least 7 years of marketing experience, ideally within financial services, banking, or a related sector.
• Proven background in managing and delivering campaigns across both digital and traditional marketing channels.
• Strong understanding of customer segmentation, lifecycle marketing, and personalization methodologies.
• Experience with NBC/CRM marketing approaches, including next best offer strategies and triggered communications, is highly advantageous.
• Skilled in driving creative development workflows—from briefing through copy approval to campaign launch.
• Comfortable working with data analytics and marketing performance metrics to inform strategies.
• Excellent stakeholder engagement capabilities, collaborating effectively across product and senior leadership teams.
• Strong communication skills, both written and verbal, with attention to detail in reviewing creative content.
• Highly organized, proactive, and adept at thriving in dynamic, agile environments.

Educational Background and Qualifications

• Undergraduate degree with relevant experience in marketing content, digital/social media campaigns, customer digital experience, product launches, ad-tech/mar-tech, offline campaigns, media management, or direct marketing.
• Experience working collaboratively with internal teams and external vendors or clients.
• Proficiency in Microsoft Word, Excel, and PowerPoint at an advanced level.
• Ability to manage multiple tasks and clients simultaneously under tight deadlines.
• Fluency in English communication.
• Eligibility to work locally and travel internationally if required, with availability to work onsite a minimum of three days per week.

Preferred Skills and Experience

• Prior experience in agency marketing environments, SEO and SEM, video content creation, usability studies, and print production oversight.
• Knowledge in global supply chain management, including vendor sourcing and evaluation.
• Familiarity with data visualization tools like Tableau or Power BI.
• Proven ability to develop and implement client-focused solutions and measure their business impact.
• Experience mentoring junior consultants in delivery roles.
• Relevant expertise in product, sales, or marketing technology fields.
• Advanced marketing degrees like MBA with specialization in marketing or digital are a plus but not mandatory.

Corporate Security Responsibility

• Adhere to Mastercard’s security policies and protocols to safeguard company assets and data confidentiality.
• Report any suspected security violations promptly.
• Complete mandatory security training as required by the organization.