Manager, Vendor Health and Engagement

About the Company

foodpanda, a member of the Delivery Hero Group, stands as a global pioneer in local delivery platforms. Our aim is to provide a quick, straightforward, and seamless delivery experience to customers across approximately 65 countries. Headquartered in Berlin, Germany, Delivery Hero has been publicly traded on the Frankfurt Stock Exchange since 2017 and is a constituent of the MDAX stock market index.

Role Overview

This position requires a data-oriented and strategic thinker who is also practical and hands-on. The role involves collaborating with product, operations, and market teams to develop scalable initiatives that enhance vendor engagement, operational efficiency, and growth. Success in a dynamic and rapidly expanding environment, coupled with a passion for tackling complex challenges through structured approaches, is essential.

Key Responsibilities

• Lead the comprehensive vendor operations strategy, ensuring it aligns with both business objectives and market demands.
• Establish strong partnerships with local and regional commercial teams to enhance vendor health, operational efficiency, and overall vendor satisfaction.
• Work closely with local market teams to understand regional specifics and customize performance strategies for improved vendor onboarding, retention, and engagement, ensuring a smooth vendor experience.
• Evaluate vital performance indicators to identify vendors who are not meeting expectations, formulate recovery plans, and deploy systematic solutions.
• Collaborate with both front-end and back-end product teams to maintain a balance between advertising revenue generation, vendor satisfaction, and operational effectiveness.

Qualifications and Experience

• 3 to 5 years of relevant experience in consulting or strategy roles, vendor operations or onboarding, performance management, or program management, ideally within food delivery, e-commerce, FMCG, or technology sectors.
• Proven capability to work autonomously with strong strategic insight and well-organized problem-solving techniques to address complicated issues and design scalable solutions.
• Experience in managing vendor performance, including scaling up operations, enhancing efficiencies, and improving marketplace functions.
• Strong analytical abilities with proficiency in interpreting complex data, drawing actionable conclusions, and making informed decisions based on data.
• Excellent skills in stakeholder engagement and cross-functional leadership, with the ability to influence teams across product development, operations, and market areas.