Manager - US HR Operations (US Shift)

About the Company

HCLTech is a global technology leader employing over 223,000 professionals across 60 countries. The company delivers cutting-edge solutions in digital, engineering, cloud, and AI technology, serving clients in sectors such as Financial Services, Manufacturing, Healthcare, Technology, Telecom, Retail, and Public Services.

Role Description and Responsibilities

• Lead and manage the team effectively to ensure all KPIs and SLAs are consistently met.
• Maintain and monitor Customer Satisfaction (CSAT) scores as per organizational standards.
• Ensure adherence to Average Handle Time (AHT) for calls and Turnaround Time (TAT) for emails.
• Oversee service requests for HR support across voice and non-voice channels.
• Support HR administrative procedures including the preparation and distribution of documents in English.
• Ensure full compliance with statutory, legal, and client-specific employment regulations.
• Demonstrate strong leadership and capability in people management to drive high-performance teams.
• Handle complex employee relations issues such as disciplinary actions, grievances, and performance management at all levels.
• Motivate and develop team members through monitoring, coaching, counseling, and fostering a positive work environment.
• Employ strategic thinking and sound problem-solving and decision-making skills.
• Communicate effectively with excellent presentation and interpersonal abilities.
• Possess comprehensive knowledge of HR best practices, employment laws, and HR technology.

Preferred Candidate Profile

• Experience working in both voice and non-voice HR operations.
• Proven ability to mentor and guide team members.
• Excellent communication skills and client management expertise.
• Exposure to US or global HR operations management.
• Prior team handling experience and accustomed to working with international stakeholders.

Additional Information

Location: Chennai, India. Shift: US shift. Eligibility criteria: Any graduate can apply.