Manager - Terminal Retail and Food & Beverage

Role Overview

The Manager - Terminal Retail and Food & Beverage will take charge of driving business growth and managing key commercial activities within airport terminal retail and F&B sectors. This position involves leading business development and leasing, managing project execution, optimizing revenue performance, and maintaining strong stakeholder relationships.

Key Responsibilities

• Lead business development and leasing efforts by identifying, evaluating, and onboarding promising retail and F&B brands that reflect the airport's profile.
• Negotiate commercial agreements, including fixed and variable revenue models, to finalize deals beneficial to the business.
• Design and implement category mix strategies to enhance revenue and engage passengers effectively.
• Leverage established networks across malls, brands, franchise operators, and aggregators to support business goals.
• Oversee the end-to-end execution of new outlet launches, coordinating with design, project, operations, and regulatory teams to ensure timely and quality openings.
• Monitor fit-out progress and align store openings with passenger traffic milestones and international operation ramp-ups.
• Manage sales performance across the retail portfolio, utilizing data-driven insights to drive revenue maximization and improve yield.
• Collaborate with partners on promotional planning, merchandising enhancements, and initiatives to boost sales.
• Maintain strong relationships with retailers, F&B operators, and joint venture partners to ensure alignment with business objectives and service standards.
• Act as the key point of accountability for assigned zones and assets within the terminal.
• Support the development of innovative commercial concepts and alternative revenue streams by benchmarking industry best practices.
• Contribute strategically to long-term commercial plans and asset monetisation strategies.

Required Experience and Qualifications

• A minimum of 8 to 10 years of professional experience in airport retail or non-aeronautical commercial activities, shopping mall retail leasing, or F&B business development/hospitality sectors.
• Demonstrated success in closing high-value deals and managing projects from concept through execution.
• Proven ability to drive significant sales growth and revenue enhancement.