Manager, Strategic Growth

About Clay

Clay’s mission is to empower organizations to transform any growth concept into reality by emphasizing creativity over formulaic approaches. As artificial intelligence accelerates execution and the replication of tactics, creative thinking remains the crucial edge. Clay supports thousands of clients, such as Anthropic, Notion, Google, and Ramp, enabling them to market with distinctive data, signals, and AI insights.

In 2025, Clay raised $100 million in a Series C funding round backed by top-tier investors including Sequoia, CapitalG, and First Round, surpassing $100 million in revenue. The following year, they announced a second employee tender offer within nine months, achieving a valuation of $5 billion, alongside launching a community equity round involving customers, agency partners, and club members.

Notable community features include over 11,000 customers, 150+ integration partners, 125+ agencies, 50+ Clay clubs, and a Slack group with 30,000 members. The company prides itself on a diverse team with interests such as DJing, activism, writing, clowning, marathon running, skydiving, psychedelic therapy, and social work. Employees enjoy complimentary access to world-class coaching in creativity and management. Clay operates under unique principles, including negative maintenance and non-attached action.

Role Overview - Manager, Strategic Growth

Clay's Growth Strategy (Customer Success) team, devoted to maximizing platform utility, is expanding. As the Manager of Strategic Accounts, you will lead a team of strategists serving as trusted advisors to Clay’s most significant and complex enterprise clients. This leadership position involves hiring, coaching, and developing a team that delivers tangible business outcomes, cultivates executive-level relationships, and assists clients in achieving their major go-to-market objectives.

Key Responsibilities

• Recruit, nurture, and lead a team of Strategic Growth Strategists dedicated to curiosity and customer-centricity.
• Scale a high-performing team using your leadership acumen to set the enterprise tier’s performance standards.
• Cultivate a culture emphasizing accountability, experimentation, and knowledge sharing.
• Personally manage 1–2 strategic accounts initially to maintain direct customer insight and lead by example.
• Drive expansion pipelines among Clay’s largest strategic clients by exploring multithreading, new use cases, and enhancing existing value streams.
• Guide your team in developing multi-year account strategies, managing complex organizational structures, and expanding within top accounts.
• Support the commercial process end-to-end, collaborating with Sales during opportunity identification, negotiation, and contract finalization.
• Coach your team on product knowledge, enabling them to link go-to-market strategies to product capabilities and identify product pain points for internal teams.
• Collaborate with Sales, Product, Engineering, and Marketing leadership to represent the voice of major customers and impact product roadmap and GTM strategies.
• Oversee forecasting, key performance indicators, and executive-level reporting on account expansion, retention, and health.
• Develop and refine operational playbooks governing Clay’s engagement, retention, and growth strategies for top accounts.

Candidate Profile & Requirements

• At least 4 years of leadership experience managing and scaling teams in Customer Success, Account Management, or related customer growth functions, preferably with enterprise or strategic accounts exposure.
• Minimum of 8 years in customer-facing roles such as Customer Success Manager or Account Manager within a B2B SaaS environment, including substantial experience managing large or executive-level clients.
• Demonstrated history of generating revenue growth, account expansion, and retention within enterprise or strategic segments.
• Proven ability to engage and influence customers and internal stakeholders at executive or C-suite levels.
• Passion for coaching and developing talent, thriving on the success of your team and top clients.
• Exceptional relationship-building and communication skills to function as a senior stakeholder in high-impact settings.
• Systems-thinking approach with the ability to identify bottlenecks, develop scalable processes, and drive continuous improvements.
• Technical curiosity and capability, comfortable understanding product potential and its connection to business outcomes.
• Familiarity with the go-to-market space is advantageous but not mandatory.

Compensation

The role offers a salary range between $220,000 and $250,000 annually.