Manager Retail Operations (Porsche Lifestyle)

About Porsche Singapore

Inspired by the visionary words of founder Ferry Porsche, Porsche Singapore has embraced a bold and pioneering spirit for over 70 years. As a new luxury automotive retail subsidiary launching in 2023, Porsche Singapore is transforming the luxury car buying experience through a direct, multi-platform retail model that aims to create unique and memorable engagements for Porsche aficionados.

Role Overview

We are seeking a highly driven and customer-focused Manager to lead Retail Operations for Porsche Lifestyle products — spanning apparel and accessories that allow fans to showcase their passion for Porsche beyond the roads. Reporting directly to the Head of Marketing, this role will spearhead the omnichannel retail strategy, ensuring commercial success and an outstanding customer journey that aligns with Porsche’s premium brand standards.

Key Responsibilities

• Drive growth and enhance the Porsche Lifestyle brand across physical stores and digital channels through strategic commercial initiatives and customer acquisition efforts.
• Lead and nurture the retail team by managing performance, fostering development, planning for succession, and recruiting top talent to build a committed, customer-centric workforce.
• Oversee the full spectrum of physical retail store operations including profit and loss oversight, budgeting, sales target achievement, inventory control, merchandising, vendor relations, staffing, and operational efficiency.
• Manage the e-commerce channel by supervising platform operations, optimizing online sales, maintaining the digital store, coordinating inventory, and managing agency partnerships.
• Lead merchandising activities such as assortment planning, pricing strategies, new product launches, order processing, and inventory optimization to meet sales objectives and uphold brand image.
• Analyze sales data, market trends, and customer feedback to monitor KPIs, identify improvement opportunities, and regularly report on business performance.
• Utilize customer insights and behavioral data to refine the shopping experience, strengthen loyalty, and guide future product and retail strategies.
• Collaborate with Marketing & Communications to deliver integrated promotional campaigns, content schedules, and engagement initiatives that reinforce brand visibility and business goals.
• Support the rollout of new retail concepts, store formats, and customer engagement touchpoints for Porsche Lifestyle.
• Work closely with cross-functional teams to ensure seamless alignment with customer experience objectives, operational excellence, adherence to governance and compliance, and brand consistency throughout all retail operations.
• Engage with regional and global Porsche stakeholders to exchange best practices, contribute local market insights, assist in product planning, and support continuous improvement through benchmarking.

Qualifications & Experience

• Preferably Singapore Citizens or Permanent Residents.
• Bachelor’s degree in Retail Management, Business, Marketing, or a related field.
• 6 to 8 years of relevant experience in retail operations, ideally within premium/luxury retail, lifestyle, automotive, or consumer goods sectors, managing integrated physical and digital retail environments.
• Demonstrated success overseeing end-to-end retail functions including P&L management, budgeting, sales, inventory, merchandising, and customer experience programs.
• Strong proficiency in omnichannel retail operations, e-commerce platforms, and digital customer journeys.
• Proven leadership ability with experience coaching and developing high-performance, customer-focused teams.
• Excellent commercial insight, with capability to analyze sales results, market intelligence, and customer data to augment business performance.
• Effective communication and stakeholder management skills, adept at collaborating with diverse internal teams, regional/global partners, customers, vendors, and external agencies.
• Robust analytical and problem-solving skills, able to evaluate risks, interpret complex data, and provide actionable, pragmatic solutions.
• Highly self-motivated and organized, with fine attention to detail; resourceful and capable of managing multiple priorities independently in a fast-paced setting.