Manager, People & Culture

About Bursting Silver

Bursting Silver is a professional services firm recognized multiple times as one of Canada's Top 100 Best Workplaces and a four-time Great Place to Work® certified company. The company serves Canadian and US non-profits, including professional associations, unions, regulatory bodies, and NGOs. With staff across Canada and the US, Bursting Silver fosters a culture that blends passion for people and technology with creative problem-solving, offering client support in areas like AI products, IT strategy, mobile apps, project management, and more.

Role Summary

We are looking to hire a Manager, People & Culture on a permanent, full-time basis to be our sole People & Culture point of contact. This role leads employee experience, talent development, benefits administration, and supports strategic people initiatives. It suits candidates with a generalist HR background who thrive in a versatile, hands-on role balancing daily operational tasks with broader strategic projects.

What We Seek

• An advocate for our people and culture, fostering positive connections and engagement.
• A pivotal source of energy behind celebratory events and work traditions.
• A trusted partner who builds meaningful relationships across all company levels.
• An ambitious individual capable of delivering innovative solutions to complex challenges.
• A continuous learner with a mindset geared toward ongoing improvement and growth.
• A proactive and agile professional who confidently takes ownership of assignments.
• A pragmatic thinker who customizes best practices to fit our unique culture.
• A versatile performer balancing strategic design with practical execution.
• An eloquent communicator with a warm and approachable demeanor.
• A committed team player who values communication and collaboration despite remote setups.
• Someone who cares deeply about our people, clients, and community involvement.

Key Responsibilities

• Organize and aid company-wide cultural initiatives including retreats, recognition, celebrations, surveys, and engagement activities.
• Coordinate and facilitate All-Hands meetings and Lunch & Learn sessions.
• Collect and analyze employee feedback from various sources, identify key trends, and suggest culture-enhancing improvements.
• Manage full employee lifecycle administration from onboarding through exit processes and everything in between.
• Administer the HRIS system (HiBob), including data management, reporting, and configuration.
• Lead recruitment efforts and early career programs such as Graduate and Co-Op placements.
• Oversee company benefits plans for Canadian and US employees in collaboration with brokers and providers.
• Administer time tracking, including leave balances, requests, and approvals.
• Partner with Team Leads on leadership coaching and team management support.
• Manage performance review processes, bonuses, and design growth or corrective plans.
• Handle daily employee relations issues, with escalation to leadership as needed.
• Drive engagement with learning and professional development platforms, reviewing new training opportunities aligned with company strategy.
• Maintain and update compensation frameworks and job leveling in consultation with leadership and market data.
• Review and ensure compliance of people-related policies, contracts, and work eligibility documentation.
• Provide insights and advice to the leadership team on people strategy and initiatives.
• Perform additional relevant duties as assigned in the realm of people, culture, and talent.

Requirements

• At least 7 years of progressive human resources or people operations experience, including 3 years in a senior generalist or leadership role, preferably within technology or consulting sectors.
• Proven skill in strategic planning, including role design and reward frameworks.
• Capability to coordinate multiple priorities and stakeholder demands efficiently.
• Strong analytical thinking and problem-solving talents.
• Excellent communication and interpersonal abilities.
• Superior organizational skills with capacity to meet tight deadlines.
• Ability to work both autonomously and collaboratively in a dynamic, fast-moving environment.

Preferred Qualifications

• Additional certification or formal education in HR or business management fields.
• Experience managing HRIS and benefits platforms is highly beneficial.
• Familiarity with the Great Place to Work certification process is an asset.
• An active or keen interest in leveraging AI tools to improve processes and productivity.

Benefits and Work Culture

• Competitive salary and a comprehensive benefits package.
• Recognition as a 2-time Top 100 Best Workplaces in Canada and 4-time Great Place to Work® certified employer.
• Enjoy a 4-day work week during summer months with flexible hours around core times.
• Remote-first work environment with flexible office usage options.
• Frequent social gatherings, including game nights and both virtual and in-person events.
• Annual fully sponsored company retreats with recent locations including St. John's, Dominican Republic, Nashville, and Caribbean cruises.
• Generous paid time off encompassing vacation, wellness days, and extra leave options.
• Strong emphasis on transparent and effective communication.
• Consistent All-Hands meetings sharing comprehensive company updates.
• Engaging Lunch & Learn sessions for ongoing knowledge sharing.
• Real opportunities for personal and professional advancement within the company.
• Continual group-oriented professional and personal development programs.

Application Process

Applicants are requested to submit a current resume along with a brief cover letter outlining their suitability for the role. The company conducts all application reviews manually to ensure equal and thoughtful assessment beyond automated tools.