Job description

Role overview

This opportunity is being shared for a partner employer, which will handle applications and all subsequent hiring steps. The hiring company is seeking a Manager, Onboarding in the United States.

The position is central to the customer journey, making sure new clients progress smoothly from kickoff to a successful launch with strong speed, quality, and consistency. You will oversee a high-performing onboarding team that delivers an excellent first experience for prominent professionals in the real estate sector. This is a fast-moving, metrics-focused, and highly collaborative environment that calls for solid operational discipline and a strong sense of customer care. The role is responsible for improving processes, lifting performance, and strengthening the overall onboarding experience. It is a leadership position where coaching, accountability, and ongoing improvement have a direct effect on client retention and satisfaction. Success depends on combining excellent execution with team growth while working across functions to remove blockers and expand impact.

Key accountabilities

Direct, coach, and help grow a team of onboarding specialists who manage client implementation and launch.
Hold regular one-on-ones, give consistent feedback, and create tailored development plans that improve individual and team performance.
Monitor core metrics such as time to launch, launch volume, CSAT, backlog age, and pre-launch churn.
Spot performance or workflow issues early and resolve them using data and live monitoring.
Manage escalations promptly, using a mix of direct intervention and coaching-led problem solving.
Work closely with Sales, Product Fulfillment, Engineering, and Client Success to improve handoffs and reduce friction.
Lead continuous improvement efforts that raise onboarding efficiency and improve the client experience.

Requirements

At least 3 years of experience in onboarding, implementation, client operations, or another client-facing function.
At least 1 year of experience leading and managing teams in a performance-oriented setting.
Demonstrated success in meeting or exceeding team KPIs and improving operational results over time.
Strong analytical ability, with comfort using spreadsheets, dashboards, or BI tools to measure performance.
Background working across functions in fast-paced, high-growth environments.
Working knowledge of CRM and project management systems, along with the ability to adapt quickly to new tools.
Strong leadership, coaching, and communication skills, with a clear emphasis on accountability and team development.

Compensation and benefits

The advertised salary range is USD 95,000 to 105,000 per year. In addition, the role includes a performance-based bonus, an equity package, and comprehensive medical, dental, and vision coverage. The company also offers growth opportunities within a scaling business, exposure to AI-enabled tools and modern SaaS processes, and a flexible, dynamic culture centered on ownership and impact.

Application and hiring process

This employer uses an AI-supported matching process to review applications quickly, consistently, and fairly against the main requirements of the role. The system identifies the strongest matches, and that shortlist is passed directly to the hiring company. Final hiring decisions and next steps such as interviews or assessments are managed by the employer’s internal team.

Data privacy notice

By applying, you acknowledge that the recruiter may process your personal data to evaluate your application and share relevant details with the hiring employer. This processing is based on legitimate interest and pre-contractual steps under applicable data protection laws, including GDPR. You may request access, correction, deletion, or objection at any time.

Automated tools may be used to support parts of the hiring workflow, including resume review, response analysis, and the identification of possible inconsistencies or verification signals in application materials. These tools assist the recruitment team but do not replace human judgment, and final hiring decisions are made by people. If you want more information about how your data is handled, you can contact the employer.

Manager, Onboarding