Manager of People Operations

About the Company

Karbon is a global provider of AI-driven practice management software built for accounting firms. Its cloud platform helps accounting professionals collaborate and work more efficiently every day. The company serves customers in 40 countries and has teams spread across the United States, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. Karbon is well funded, holds the #1 position on G2, is growing quickly, and is recognized for its people-first culture through Great Place To Work® certification and inclusion on Fortune magazine’s Best Small Workplaces™ list.

Role Overview

The People team is looking for an operations leader who is naturally AI-native, can create scalable systems, and sees agentic workflows as the foundation of modern People Operations. Reporting to the VP of People, this person will own the operational backbone for hiring, onboarding, and supporting Karbonites across six countries, with the opportunity to grow into a larger People function pillar over time.

This position is designed for someone who thinks about replacing manual work with agents and automation rather than assigning tasks to people by default. The role goes beyond coordination and ticket handling; it focuses on designing how People work gets done, especially where AI agents can take over. The scope includes People Ops, a meaningful Talent Acquisition support component, and benefits ownership. Success will be measured by how much of the operating engine runs without direct human involvement.

Key Responsibilities

• Design and improve the full People Operations and TA workflow stack, making AI agents and agentic processes the default execution layer for onboarding, offboarding, employee changes, and recruitment activities.
• Create and implement AI agents that can independently handle repeatable operational tasks such as onboarding coordination, compliance paperwork, offer letter drafting, interview scheduling, and first-line employee questions.
• Monitor and manage HR compliance across six operating regions by building automated checks that identify risk, highlight legal changes, and keep entity obligations up to date without relying on manual tracking.
• Develop AI-based reporting and analytics for People and TA, including live dashboards, hiring funnel analysis, and operational health measures that leaders can use proactively.
• Manage the HRIS, ATS, and the wider People technology stack as one connected, AI-enhanced ecosystem, assessing tools based on readiness for automation and API integration.
• Support Talent Acquisition through forecasting, recruiting data quality, and funnel reporting, while working with hiring managers to incorporate AI into hiring metrics and interpretation.
• Oversee benefits administration and vendor relationships for the US entity, using automation to support open enrollment, eligibility tracking, and benefits utilization analysis.
• Improve employee experience by identifying friction points across the lifecycle early and using workflows or agents to address them before they generate support requests.
• Document People Ops processes and knowledge in a way that is both easy for people to read and executable by agents.
• Work with Finance, IT, and Legal through AI-assisted workflows on headcount planning, system access, contracts, and policy management.
• Help the broader People team build AI fluency, improve automation skills, and adopt agent-based ways of working.
• Own AI governance for the People function, ensuring the use of tools and agents remains ethical, compliant, and suitable for handling sensitive employee and candidate information globally.

Required Experience and Qualifications

• At least 5 years of progressive experience in People Operations or HR Operations, including some leadership or team lead exposure.
• Experience in SaaS or another fast-growing technology company is required.
• Hands-on experience with AI tools, agent builders, and agentic workflows, including building and maintaining agents that perform real work.
• Strong technical comfort with APIs, integrations, automation platforms such as Zapier, Make, or n8n, and prompt engineering.
• Multi-country HR operations experience is strongly preferred, especially across the US, UK, Australia/New Zealand, Canada, or the Philippines.
• Demonstrated ability to redesign processes from scratch with a bias toward automation and scalable systems.
• Working knowledge of US benefits administration, including open enrollment, carrier management, and compliance basics such as ACA and ERISA.
• Working understanding of HR compliance across multiple jurisdictions, including judgment on when a process can be automated and when human oversight is necessary.
• Comfort with data and reporting, including dashboards, funnel metrics, and using AI to deepen analysis.
• Systems-thinking mindset with the ability to connect People Ops, TA, and Benefits into one operating model.
• Player-coach approach: capable of working independently, building execution yourself, and growing into broader leadership as the company scales.
• Strong integrity, emotional intelligence, and discretion when handling sensitive employee and candidate data.
• Clear enthusiasm for AI’s role in transforming People Operations and a strong perspective on what an AI-native HR function should look like.

Compensation and Benefits

The estimated base salary range for this role is USD 120,000 to USD 130,000 annually. Depending on the role, total compensation may also include a target bonus, a competitive equity grant, and generous benefits. Final pay decisions take into account location, experience, skills, cost of living, and other business needs.

• Paid flexible time off, with an encouraged three-week annual usage target
• Company-paid medical coverage for the employee and eligible spouse/partner and dependents
• Company-paid dental and vision coverage for the employee and eligible spouse/partner and dependents
• Fully company-funded short-term and long-term disability coverage
• Fully company-paid life insurance
• 401(k) with company match
• Flexible Spending Account
• Up to eight weeks of paid parental leave
• Work-from-home stipend
• Opportunity to collaborate with a skilled, high-performing team
• A team-oriented culture that values diversity, development, and ongoing feedback
• Career growth at a fast-scaling company that promotes strong performers from within

Additional Information

Karbon values diversity and inclusion and encourages candidates to apply even if their experience does not match every requirement exactly. Hiring decisions are based on capability and performance. The company does not discriminate on the basis of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, or other diversity dimensions.

If accommodations or adjustments are needed during the hiring process or in future employment, candidates may contact people.support@karbonhq.com for a confidential discussion.

Agency referrals are not being accepted for this position; direct applications are preferred.