Manager IT – Airport Operations Support

Role overview

Join a highly advanced airport environment where you will be accountable for the IT services that support passenger movement, baggage handling, and airfield operations around the clock. The position has a direct effect on safety, operational reliability, and the overall passenger journey by keeping essential systems secure, stable, and performing at a high level.

You will be responsible for the day-to-day support and resilience of airport systems that are vital to live operations. This is a hands-on leadership role requiring strong ownership, fast decision-making, and the ability to work effectively in a 24/7 mission-critical setting.

Core ownership

• Oversee round-the-clock support for business-critical airport applications and platforms, including AODB, BHS, and other operations systems.
• Accept full accountability for incidents from start to finish.
• Maintain the reliability, uptime, and recovery of systems that directly affect airport operations in real time.

Incident leadership

• Personally coordinate major incidents through resolution.
• Respond independently to operational disruptions under pressure.
• Lead root-cause analysis and put measures in place to reduce repeat issues.
• This position suits someone who has already managed high-impact incidents at scale.

Team leadership

• Supervise engineers and support personnel.
• Coordinate closely with internal IT stakeholders.
• Promote a strong, high-performing support mindset in a 24/7 environment.

Delivery and improvement

• Balance live system support with ongoing upgrade initiatives, such as the AMS upgrade.
• Contribute to continuous enhancements and service improvements.
• Ensure that project work transitions smoothly into steady-state operations.

What the role demands

• Deep experience in airport IT systems, particularly AODB and BHS, with 8 or more years in the domain.
• Proven experience leading people in a 24/7 operational setup.
• Strong, practical ownership of incident and problem management.
• Prior work within internal IT teams rather than only on the vendor side.
• Background in large-scale airport operations environments.
• Exposure to cyber and IT operational processes.
• Ability to handle complex, high-volume operations at scale.
• Comfort working in fast-moving, high-pressure, always-on operations.
• Ability to manage constant priorities and a heavy workload effectively.

Additional information

Location: Doha, Qatar. Employment type: full-time, onsite.