Manager, HR Chief of Staff

Role overview

American Express is seeking a Manager, HR Chief of Staff to support the VP, Senior Colleague Strategic Partner for Enterprise Technology Services. This role sits within the Colleague Experience Group, which oversees colleague benefits and programs worldwide, including career development, leadership and learning, rewards, well-being, recruiting, labor relations, colleague support services, and more. The team’s goal is to create an exceptional colleague experience that helps the business grow while giving employees the resources they need to perform at their best.

Enterprise Technology Services enables global technology, digital, and data capabilities, platforms, and services, helping drive innovation, trust, efficiency, and competitive advantage.

What this role will focus on

• Coordinate initiatives that influence how colleagues and leaders support customers and the business.
• Improve operations by keeping priorities organized, aligned, and moving efficiently.
• Serve as a dependable partner to senior leadership by adding structure, insight, and forward momentum.
• Lead execution of important people processes such as performance management, talent reviews, annual evaluations, and engagement analysis.
• Create timelines, templates, and guidance that help other Chief of Staff peers support their leaders effectively.
• Drive key CEG initiatives and projects from planning through completion.
• Work with Centers of Excellence to deliver major HR programs end to end, including talent assessment, succession planning, performance management, compensation, colleague scorecards, and annual surveys.
• Analyze workforce and human capital data, identify trends, and prepare clear reports and recommendations for senior leaders, including the Senior CSP and Business Unit President.
• Act as the link between the Business Unit Executive Office and the CSP team to maintain alignment, compliance, and consistent best practices across the organization.

Candidate profile

The ideal candidate brings strong organization, judgment, and influence skills, and is comfortable operating in a fast-moving, matrixed environment. Experience as a Chief of Staff is preferred, along with HR, CEG, or consulting experience. The role also calls for high attention to detail, the ability to work independently, and confidence partnering with leaders at all levels, including executive committee members.

Additional qualifications and working style

• Excellent time management skills with the ability to prioritize, multitask, and meet urgent deadlines.
• Strong relationship-building and communication skills to drive collaboration and business results.
• Confidence and maturity when working with senior stakeholders, including C-suite executives.
• High standards for quality with minimal need for supervision or rework.
• Advanced Excel and PowerPoint skills, especially for workforce insights and leadership presentations.
• Comfort with ambiguity, curiosity, initiative, adaptability, and a fast learning mindset.
• Interest in technology, product management, data, and/or artificial intelligence.
• Experience managing large HR processes such as performance management, talent assessment, and year-end compensation cycles.

Eligibility

Applicants must be eligible to work in the United States. American Express will not provide visa sponsorship for this position.

About American Express

American Express describes its culture as being shaped by 175 years of innovation, shared values, and leadership behaviors, with a strong commitment to customers, communities, and colleagues. The company emphasizes trust, security, service, and a risk-aware approach, while encouraging growth, skill-building, leadership development, and meaningful impact.

Benefits and colleague support

• Competitive base pay
• Bonus incentives
• 6% company match on the retirement savings plan
• Free financial coaching and financial wellness support
• Medical, dental, vision, life insurance, and disability coverage
• Flexible work model with hybrid, onsite, or virtual arrangements depending on role and business need
• More than 20 weeks of paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy
• Access to on-site global wellness centers with nurses and doctors in some locations
• Free and confidential counseling through the Healthy Minds program
• Career development and training opportunities

Equal opportunity and hiring notice

American Express is an equal opportunity employer and makes hiring decisions without regard to protected characteristics such as race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, age, or other legally protected status. The company also considers qualified applicants with arrest or conviction records, consistent with applicable laws and regulations.

Work model

This role is tied to an in-office working style in New York, NY, with flexibility depending on business needs and the company’s Amex Flex model, which may include onsite, hybrid, or fully virtual arrangements for different positions.

Compensation note

The posting states that the salary range is expected to be provided for the requisition and that actual pay will depend on location, experience, and other job-related factors. No specific salary figure was included in the source text.