Manager, Fraud & Complaints, Solar Servicing

About the Organization

Forbright is a nationwide bank and commercial lender committed to helping clients and communities move toward a better future. The bank provides smooth, modern personal banking for depositors and develops tailored financing solutions for mid-sized businesses and investors across healthcare, technology, financial services, real estate, and other sectors.

Culture

The organization describes itself as energetic, fast-moving, and growth-oriented, with a mission-driven mindset and responsible practices built into everyday work. Team members are expected to value collaboration, inclusion, flexibility, recognition, and community involvement, and to bring a customer-focused, results-driven, innovative, adaptable, and thoughtful approach.

Mission

Forbright aims to operate as a well-capitalized, liquid, profitable institution that uses strong risk management and compliance practices. The bank leverages its capital, capabilities, innovation, and expertise to help clients succeed and to contribute to a brighter future.

Role Summary

The Manager, Fraud & Complaints, Solar Servicing oversees complex investigations that help protect the bank from legal, financial, reputational, and operational exposure. The role leads internal staff and/or external vendor teams handling fraud and complaint investigations, including cases involving installers, borrowers, sales representatives, and both first-party and third-party fraud. The position also focuses on improving processes, automating routine work, increasing productivity, and creating actionable insights for the team.

Key Duties

In addition to the core responsibilities of the role, team members may be assigned other tasks as needed to keep the organization efficient and responsive as it grows.

Working Conditions and Physical Requirements

This position is primarily office-based, though some roles may be permitted to work remotely using technology at management’s discretion. The job may require extended periods of:

• working in a stationary position
• using hands and fingers for tasks
• viewing a computer monitor with visual focus
• operating office equipment such as printers and scanners
• communicating clearly in speaking and/or writing

Benefits and Perks

• Medical, dental, and vision coverage
• 4 weeks of paid time off
• 401(k) plan with company match
• Metro SmartTrip allowance of $50 per month
• Remote or hybrid schedules for most positions, with hybrid typically requiring 4 days per week in office
• Incentives related to solar panels, electric vehicles, biking to work, and similar choices
• Paid subscriptions and reimbursements including Veterans Compost, Capital Bikeshare, Imperfect Foods, and more
• Recognition as Best Workplaces for Commuters in 2023 and 2024
• Recognition by The Washington Post as a Top Workplace in 2023, 2024, and 2025
• Recognition by American Banker as one of the Best Banks to Work For in 2023

Core Principles

• Excellence: high standards, careful execution, and disciplined performance that creates lasting value
• People: respect, inclusion, teamwork, ambition, and loyalty across colleagues, the company, the mission, and values
• Innovation: purposeful investment in technology to make banking and lending faster, smarter, more efficient, and more profitable
• Sound Practices: prudent decision-making, strong risk controls, transparency, governance, and regulatory compliance
• Distinct Value: competing through insight, specialization, technology, and service rather than commodity offerings
• Clients: building partnerships that solve problems, add value, and support client success
• Shareholders: creating long-term value through careful capital allocation, strong liquidity, and clear communication
• Communities and the Environment: supporting inclusive opportunity and environmental stewardship for a more sustainable future

Additional Information

The bank is an equal opportunity employer and administers all employment decisions without regard to protected characteristics. Employment is at-will, meaning either the employee or the company may end the relationship at any time. Applicants acknowledge review of the CCPA Privacy Notice when applying. AI tools may be used at certain stages of hiring, such as candidate review, but final decisions are made by people. The organization will update its processes if future rules require additional notice or disclosures.

Compensation

The pay range for this role is $75,000 for entry-level qualifications up to $80,000 for highly experienced candidates. The exact rate depends on the selected candidate’s background and prior experience.