Major Incident Management Specialist at Tata Consultancy Services, Kolkata

About the Role

We are seeking a Major Incident Management Specialist to join Tata Consultancy Services Ltd. in Kolkata. This position requires a proactive individual proficient in handling significant production incidents, performing root cause analysis, and ensuring smooth communication throughout the incident lifecycle.

Key Responsibilities

• Communicate effectively with customers and stakeholders, managing incident-related dialogue.
• Conduct thorough investigations to identify root causes and contributing factors of major incidents.
• Manage and coordinate the resolution process during major incidents, including providing timely status updates and facilitating bridge calls.
• Make critical decisions during incident response, overseeing investigation, recovery, and successful restoration of services.
• Operate within a 24/7 support framework adhering to strict SLA requirements.

Preferred Knowledge

• Familiarity with JIRA ticketing system for incident tracking.
• Experience with communication platforms such as Slack.
• Understanding of Confluence for documentation and collaboration.

Eligibility

Open to applicants holding any graduate degree.