Luxury Residential Community Manager

About Palma Holding

Founded in 1998 and headquartered in Dubai, Palma Holding is a prominent leader in luxury property development, community management, and real estate brokerage. With more than AED 16 billion invested in premium projects, it has completed over six million square feet of upscale developments in Dubai’s most exclusive locations. Known for unique design, superior craftsmanship, and solid long-term investment value, Palma Holding plays a vital role in enhancing Dubai's skyline and establishing the city as a premier global real estate hub. The company is dedicated to offering investors and homeowners exceptional opportunities for growth and sustainability within this dynamic market.

Role Overview

We are looking for an experienced Luxury Residential Community Manager to oversee and drive the operations of a prestigious residential community in Palm Jumeirah. The ideal candidate must have extensive knowledge of Dubai's real estate regulations—including Jointly Owned Property (JOP) legislation and RERA standards—as well as expertise in service charge management, governance, and managing luxury assets. Exceptional leadership, strong commercial insight, and outstanding interpersonal skills are required to maintain operational excellence, regulatory compliance, and superior community living experiences that protect and enhance asset value.

Key Responsibilities

• Lead and strategically direct the overall management, operations, and administration of the community.
• Ensure strict adherence to regulations issued by the Dubai Land Department and RERA, including compliance with Jointly Owned Property laws and related directives.
• Serve as the main point of contact for owners, residents, Owners Committee members, developers, regulatory bodies, and service providers.
• Plan, manage, and monitor annual operating budgets, reserve fund plans, and service charge budgets in line with RERA requirements.
• Supervise all aspects of community operations including facilities management, security, housekeeping, landscaping, customer service, and contractor performance oversight.
• Manage procurement, tenders, contract negotiations, and vendor relationships to secure optimal value and service standards.
• Maintain the community's highest standards for luxury presentation, safety, sustainability, and operational efficiency.
• Oversee risk management, health and safety compliance, business continuity, and emergency response planning.
• Implement initiatives to engage residents and enhance customer experience, increasing satisfaction and retention.
• Supervise capital expenditure projects, asset replacement schedules, and community improvement plans.
• Ensure achievement and continuous improvement of service level agreements and key performance indicators.

Qualifications and Experience

• Between 5 to 10 years of advancing experience in community, property, or asset management within luxury residential developments.
• Demonstrated experience managing upscale residential communities, preferably in Palm Jumeirah or other high-end Dubai developments.
• Comprehensive knowledge of RERA regulations, Dubai Land Department mandates, Jointly Owned Property law, service charge procedures, and Owners Committee governance.
• Proven ability to engage stakeholders effectively and deliver operational excellence.
• Professional certifications related to community management, real estate, or facilities management are a significant advantage.

Core Skills and Competencies

• Strategic leadership with a focus on luxury residential community management.
• Thorough understanding of community governance and regulatory compliance.
• Expertise in luxury customer service and experience management.
• Financial planning including service charge budgeting and administration.
• Stakeholder engagement and Owners Committee management.
• Vendor procurement and contract negotiation skills.
• Risk assessment, health & safety compliance, and business continuity planning.
• Conflict resolution and negotiation capabilities.
• Focus on asset preservation and value enhancement.
• Commitment to operational excellence and community standards.