Job description

About Austen & Blake

Neve Jewels Group, headquartered in the UK, is revolutionizing modern luxury with made-to-order, ethically crafted jewellery sold globally online through brands including Diamonds Factory, Austen & Blake, and Sacet. Founded in 2018, Austen & Blake offers bespoke diamond jewellery designed to commemorate special moments. Their pieces are crafted in-house and personalized for each customer, supported by nearly 40 stores worldwide and a growing digital footprint reaching customers across the UK and internationally.

Core Values

Celebrate life's milestones with meaningful, joyous jewellery experiences
Prioritize the customer through personalized service and decision-making
Build trust with honesty, care, and respect
Combine tradition and innovation for superior jewellery experiences
Commit to ethical sourcing and sustainable practices

Role Summary

The Luxury Jewellery Sales Consultant works in the refined showroom environment delivering exceptional client experiences centered around personalized service and trust. The role includes guiding clients through bespoke design consultations, providing attentive aftercare, and achieving sales targets through a consultative approach. The position offers a salary of €29,432 annually and involves teamwork, brand representation, and supporting operational excellence.

Key Responsibilities

Conduct personalized one-hour lounge consultations to understand client preferences and guide bespoke jewellery design
Ensure a seamless luxury experience from welcoming clients to after-sales follow-up and relationship nurturing
Meet or exceed monthly sales goals via tailored recommendations and confident closing techniques
Maintain comprehensive product knowledge about collections, materials, and craftsmanship to inform client discussions
Use CRM and internal systems to manage orders, inquiries, and support tickets effectively; escalate issues when necessary
Act as a polished brand ambassador maintaining showroom standards and superior client care
Collaborate with Planning and store teams to support order fulfillment, visual merchandising, and showroom upkeep

Required Skills and Qualifications

1 to 2 years of experience in premium or luxury retail with a solid sales performance record
Formal jewellery, gemmology, or luxury product training (e.g., GIA, JAA) considered a strong advantage
Excellent verbal and written communication capabilities
Proficient in handling consultations via phone, video, and in-person
Ability to quickly learn and troubleshoot new systems independently
Highly proactive, self-driven, and willing to exceed basic responsibilities
Collaborative team player with a positive, solution-oriented mindset
Creative sensibility for styling and passion for distinctive bespoke jewellery
Meticulous attention to detail in product handling, merchandising, and client communications
Customer-focused with commitment to delivering exceptional brand-aligned experiences
Professional appearance consistent with brand standards
Flexibility to travel regionally to support other stores
Availability to work weekends and peak trading periods

Employee Benefits

Join a rapidly expanding company that values contributions and encourages innovative ideas
Work in an open, supportive environment fostering excellence
Comprehensive private healthcare through Vitality, covering medical and wellness benefits
Extra paid day off on the employee’s birthday
Access to Perkbox for exclusive discounts, rewards, and wellness resources
20 days annual leave plus bank holidays
Enhanced maternity and paternity leave policies
40-hour work weeks, scheduled five days out of seven including weekends and public holidays on rotation
Referral bonuses for bringing in talent
Structured leave policies with clear processes and enhanced employee support
Partnership opportunities with a global luxury brand expanding across Australia and New Zealand
Ongoing learning and development prospects
Additional benefits to be announced

Luxury Jewellery Sales Consultant

Where you'll work