Loss Prevention Shift Leader

About the Role

This position sits within the Loss Prevention & Security function at a Marriott International property in Dubai Marina, Dubai. It is a full-time, on-site, non-management role focused on protecting guests, associates, and property while supporting a safe and orderly hotel environment.

What You’ll Do

• Patrol all parts of the property and support guest access to rooms when needed.
• Keep an eye on CCTV, perimeter alarms, duress alarms, and fire/life-safety systems.
• Secure entrances when circumstances require it.
• Carry out daily inspections to identify physical hazards.
• Respond to accidents, including contacting emergency medical services or giving first aid/CPR when appropriate.
• Support guests and employees during emergencies and alert the right people when accidents, incidents, or attacks occur.
• Calm disruptive situations involving guests or employees and seek outside help when necessary.
• Prepare incident documentation for all security and loss-prevention events.
• Manage interruptions and complaints while addressing safety risks.
• Remove unwelcome individuals from the property without disturbing normal operations.
• Report vehicle accidents and thefts, using the proper coded responses to request help.
• Prepare a shift summary and daily activity report for loss prevention.
• Keep security and property records confidential and share information only with authorized personnel.
• Conduct investigations, collect evidence, and interview relevant parties.

Standards and Working Conditions

• Follow company policies and procedures at all times.
• Report accidents, injuries, and unsafe conditions to the manager.
• Complete required safety training and certifications.
• Maintain a neat, professional uniform and appearance.
• Protect confidential and proprietary information and safeguard company assets.
• Welcome guests in line with brand standards and respond to service needs, including supporting people with disabilities.
• Communicate clearly and professionally, both verbally and in writing.
• Build strong working relationships and collaborate to achieve team goals.
• Meet quality-assurance expectations and standards.
• Be able to stand, sit, or walk for long periods, including an entire shift.
• Read and verify information in different formats, including small print.
• Inspect tools, equipment, or machinery for defects.
• Use computers and point-of-sale systems to enter and find work-related information.
• Move quickly when required, including running, walking, or jogging in response to situations.
• Lift, carry, push, pull, and place objects up to 50 pounds without help and over 75 pounds with assistance.
• Handle objects of different sizes and weights with fine motor control and good hand-eye coordination.
• Work in narrow, confined, or elevated areas.
• Move across uneven, slippery, or sloped surfaces and use stairs or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable duties as assigned by supervisors.

Qualifications

A high school diploma or GED is preferred. No prior related work experience is required, and no supervisory background or license/certification is listed as mandatory. Some states may have additional licensing or registration requirements for this position.

Equal Opportunity

The employer states that it is an equal opportunity organization and welcomes applicants from all backgrounds. Hiring decisions are made without discrimination on protected characteristics, including disability, veteran status, or other legally protected bases.

About Marriott and JW Marriott

Marriott Hotels focuses on delivering thoughtful, forward-thinking hospitality while maintaining the familiar comfort guests expect worldwide. JW Marriott, part of Marriott International’s luxury portfolio, emphasizes associate well-being, camaraderie, training, recognition, and holistic development within a luxury hospitality setting.

Additional Information

Job number: 26078564. Schedule: Full time. Remote work: No. Position type: Non-management. Location: King Salman Abdulaziz Al Saud Street, Dubai Marina, Dubai, United Arab Emirates.