Loss Prevention Officer

Role overview

This role is part of the Loss Prevention & Security function at The Ritz-Carlton in Doha, Qatar. It is a full-time, non-management position based on-site.

The position focuses on protecting guests, employees, and property while upholding the luxury service standards associated with The Ritz-Carlton brand. The officer is expected to support a safe, secure, and orderly environment across the property.

Key duties

• Carry out regular patrols across all parts of the property and support guest room access when needed.
• Keep watch over CCTV systems, perimeter alarms, duress alarms, and life-safety/fire systems.
• Secure property entry points whenever required.
• Perform daily inspections to identify physical hazards and unsafe conditions.
• Respond to accidents, provide first aid or CPR when appropriate, and contact emergency medical services when needed.
• Support guests and employees during emergencies and notify the right people about accidents, assaults, or other incidents.
• Calm disruptive situations involving guests or employees and involve outside help if necessary.
• Prepare incident reports and shift summaries to document security-related matters and daily activity.
• Handle interruptions and complaints while resolving safety risks.
• Remove unauthorized or unwelcome individuals from the property without disturbing operations.
• Respond to vehicle accidents and theft-related incidents.
• Use approved code responses when requesting assistance.
• Maintain strict confidentiality of security records and property documents, sharing information only with authorized people.
• Support investigations by collecting evidence and interviewing relevant parties.

Work expectations

• Follow company policies, procedures, safety requirements, and training/certification rules.
• Keep uniform and personal appearance clean, professional, and aligned with brand standards.
• Protect company assets and safeguard proprietary information.
• Welcome guests courteously, acknowledge service needs, and assist guests with disabilities.
• Communicate clearly and professionally, both verbally and in writing.
• Build positive working relationships and cooperate with the team to achieve shared goals.
• Maintain quality assurance standards and complete other reasonable duties assigned by supervisors.
• Be able to remain standing, sitting, or walking for long periods, move quickly when situations demand it, and work through an entire shift as required.
• Be capable of reading small print, visually checking equipment, and using computers or point-of-sale systems for work-related information.
• Handle physical tasks that may involve lifting, carrying, pushing, pulling, bending, twisting, stooping, reaching, and moving through narrow, elevated, uneven, slippery, or stair-filled areas.
• Some jurisdictions may require extra licensing or registration for this role.

Preferred background

A high school diploma or GED is preferred. No prior related work experience is required, and supervisory experience is not needed. No license or certification is specified.

About the employer

The Ritz-Carlton is a luxury hospitality brand within Marriott International, known for delivering exceptional service experiences. The organization emphasizes its Gold Standards, employee promise, credo, and service values, and it promotes an inclusive workplace where diverse backgrounds and perspectives are valued.

Additional information

• Job number: 26069554
• Job category: Loss Prevention & Security
• Location: Ras Abu Abboud Street, Doha, Qatar, 26662
• Schedule: Full time
• Remote work: No
• Position type: Non-management