Loss Prevention Officer

Position Location

The role is based at Banana Island Resort Doha By Anantara in Doha, Qatar.

Company Overview

Minor Hotels is a global hotel owner, operator, and investor with a portfolio exceeding 530 properties. Their brands include Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and TIVOLI, operating across over 50 countries worldwide, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.

Key Responsibilities

• Protect hotel assets, including property, parking areas, information, documentation, materials, buildings, and equipment from unauthorized access, theft, or sabotage.
• Develop and maintain a formal training plan for security personnel, including documenting training and certifications under the guidance of the Property Loss Prevention and Security department.
• Respond to and assist corporate security, employees, visitors, and emergency responders in security and safety matters, applying sound judgment in compliance with policies.
• Follow instructions from the Corporate Office of Property Loss Prevention as detailed in special orders and procedures.
• Collaborate with security and law enforcement in handling crime scenes, preserving evidence, and conducting inquiries related to losses, thefts, employee misconduct, and security incidents; document participation and report to supervisors.
• Support special events and festivals organized by the property.
• Monitor and respond promptly to all alarm conditions, including security alarms, intrusion detection, gas leaks, fire systems, and HVAC systems; report abnormalities and initiate repairs through appropriate channels.
• Supervise CCTV surveillance, inspect video monitors systematically, and report any deficiencies.
• Manage access control by verifying identification, issuing visitor passes, and controlling entry and exit points; enforce gate pass regulations related to removal of property and documents.
• Conduct variable routine and random patrols across different property zones, including perimeter patrols using guard tour systems, while adhering to safety rules and driving protocols within the site.
• Inspect buildings and facilities post-closing to ensure security by verifying doors are locked and secure.
• Deter and identify unauthorized access to restricted areas through CCTV monitoring and patrols, sometimes requiring multiple security officers, especially during nighttime hours.
• Manage visitor passes and verify identification as per management instructions.
• Monitor delivery vehicles for proper identification and supervise ingress of suppliers.
• Take immediate action and report to supervisors any suspicious activity or misconduct witnessed during patrols; stop contractors without permits and report accordingly.
• Provide traffic, parking, and pedestrian control services upon request.
• Implement vehicle and item searches when threat level is elevated to RED, following standardized procedures.
• Maintain cleanliness and order in parking areas, maximizing space use and preventing vehicle damage and theft.
• Escort guests to vehicles for safety when requested.

Qualifications

• Possess a pleasant personality.
• Proficient in English communication, both spoken and written.
• Between 1 to 5 years of relevant experience in loss prevention or security roles.