Listening, Monitoring, and Evaluation Specialist

About HOPE International and Role Overview

HOPE International is a mission-driven organization dedicated to empowering families to overcome poverty globally. They operate in multiple countries including Rwanda, USA, Burundi, Malawi, Zambia, Zimbabwe, and Tanzania. The organization is committed to promoting dignity through empowering people rather than creating dependency.

The Listening, Monitoring, and Evaluation (LM&E) Specialist is a key role within HOPE's LM&E department. This position supports all programs and departments by leading impact evaluations and enhancing stakeholder engagement to improve service delivery. The specialist will manage LM&E initiatives, provide technical advice, and cultivate staff capabilities across the global HOPE network.

Key Responsibilities

• Advance HOPE International’s mission and vision by integrating LM&E efforts aligned with organizational goals.
• Oversee the design, implementation, and refinement of listening, monitoring, and evaluation projects.
• Create and maintain comprehensive project plans, timelines, risk mitigation strategies, and communication with stakeholders.
• Manage the administration of HOPE Quotient and other evaluations to ensure quality, timeliness, and alignment with stakeholders.
• Adhere to best practices ensuring data quality, ethical standards, and culturally responsive research methods.
• Provide technical leadership as an advisor and mentor to LM&E advisors and interdisciplinary teams.
• Drive innovation in survey design, stakeholder engagement, and quantitative/qualitative data analysis techniques.
• Collaborate with departments throughout the feedback process by contributing to design, administration, analysis, and reporting phases.
• Develop and enhance LM&E standards, tools, and frameworks tailored to the network's needs.
• Train and coach LM&E staff and program teams to strengthen their technical capacities and empowerment.
• Perform tasks including questionnaire design, survey tool development, data cleaning, and comprehensive data analysis.
• Prepare clear, actionable reports synthesizing findings for diverse audiences such as program leaders, church partners, community members, and senior leadership.
• Facilitate cooperation among diverse stakeholders across countries and organizational functions.
• Represent LM&E in strategic cross-departmental initiatives.

Required Qualifications and Skills

• Personal Christian faith aligned with HOPE’s vision and mission.
• Bachelor’s degree in economics, development studies, international relations, mathematics, or a related discipline.
• Over seven years of progressive experience in monitoring and evaluation.
• Excellent interpersonal and multicultural communication skills to present data insights effectively to varied audiences.
• Experience working with diverse stakeholder groups globally.
• Strong intellectual curiosity with an analytical mindset focused on understanding and interpreting data thoroughly.
• Expert knowledge of research methodologies and survey design, implementation, analysis, and reporting.
• Adept at culturally responsive research and empathetic listening especially towards field staff involved in data collection.
• Proven enthusiasm and ability to train others and develop their evaluation competencies.
• Advanced verbal and written English proficiency; other languages are a plus.
• Proficiency with Microsoft Office suite and willingness to learn new digital tools.
• Highly self-motivated with solid organizational, time management, and prioritization skills to manage multiple deadlines.
• Detail-oriented and sound judgment with awareness of cultural nuances in survey administration.
• Exceptional communication skills both orally and in writing, including public speaking.
• Demonstrated creativity and aptitude for innovation in processes and problem-solving.
• Willingness and ability to travel up to 60 nights annually.

Additional Details and Conditions

The salary range specified ($58,000 to $67,000) applies to US-based employment, with local salary scales discussed during interviews for other countries. HOPE integrates prayer and prayerful discernment throughout its hiring process, emphasizing alignment with its culture and mission. The hiring process may take approximately 120 days and consists of multiple interview rounds including preliminary and face-to-face meetings.

The organization values the heart of a missionary, the mind of a businessperson, and the soul of a development worker across all roles. It provides extensive resources for applicants to learn about HOPE’s culture, hiring process, and philosophy prior to applying.