Lifestyle / Guest Relations Officer

Role Overview

We are seeking a Lifestyle / Guest Relations Officer based in Riyadh, Saudi Arabia to join Azure, a prominent operator of upscale residential communities. This position is dedicated to providing top-tier service to residents and guests, while supporting the planning and execution of community engagement activities.

Key Responsibilities

• Warmly greet and assist residents, guests, and visitors in a courteous and professional way.
• Efficiently handle inquiries, requests, and resolve complaints to ensure resident satisfaction.
• Assist in the coordination and organization of community events, seasonal programs, and lifestyle activities.
• Develop and nurture positive relationships with residents to improve their living experience.
• Collaborate with various internal teams to ensure prompt addressing of resident concerns.
• Keep thorough records of all resident communications and follow through on outstanding matters.
• Advocate for lifestyle offerings, amenities, and upcoming events within the community.
• Maintain company standards of service in all interactions with guests and residents.
• Support administrative processes related to resident services and event management.
• Compile reports detailing resident feedback, event outcomes, and service metrics periodically.

Qualifications and Skills

• Bachelor's degree or diploma in Hospitality, Business Administration, Tourism, Marketing, or relevant discipline.
• Between one to three years of experience in guest relations, hospitality, lifestyle services, or customer service.
• Strong communication capabilities and interpersonal skills.
• Customer-centric mindset with solid problem-solving skills.
• Competent in event planning and managing multiple tasks simultaneously.
• Proficient user of Microsoft Office software.
• Fluent in English; Arabic language skills are advantageous.