Library and Community Hub Leader - Papamoa

About the role

This position offers the chance to lead a Service Delivery Team at Te Ao Mārama - Pāpāmoa Library & Community Hub, serving Tauranga’s largest suburb. The role suits someone who enjoys supporting local communities and has experience delivering library and public service operations.

This is a full-time role of 40 hours per week, based at the Pāpāmoa Library and Community Centre, with working days from Sunday to Thursday.

What you will do

• Guide, support, and develop the team so they can perform well and deliver quality service.
• Use library and customer service expertise to support the lifelong learning and literacy needs of the Pāpāmoa community.
• Work alongside the Papamoa Community Centre to care for and promote the shared facility that houses both services.
• Make sure staff are equipped to answer customer questions, including handling difficult situations, calming disputes, and staying safe around aggressive behaviour.
• Ensure the team can provide accurate advice about Council services, including community engagement, bylaws, policies, procedures, and the use of Council systems and communication tools.
• Build strong working relationships with customers and colleagues across Tauranga City Council.
• Act as the responsible person for the Council facility, helping keep the library and community hub safe, welcoming, accessible, and active through programmes and community events.

What you need to succeed

• A tertiary qualification in Library Studies, Information Management, Business Management, or a similar field.
• At least 3 years of experience leading a library or customer service centre.
• Proven ability to coach staff and work through operational challenges.
• A calm, confident style and the ability to lead a team in a busy public-facing environment.
• Strong communication skills and a genuine focus on excellent customer service.
• A commitment to maintaining a safe and healthy workplace.
• Willingness to deepen knowledge of te reo Māori, tikanga Māori, and mātauranga Māori, and to support Te Tiriti o Waitangi through genuine partnership with tangata whenua.

About Tauranga City Council

Tauranga City Council is one of the city’s major employers and is known for attracting people who are passionate, community-minded, and driven. Its libraries sit at the centre of community life, offering welcoming spaces for connection, learning, access to information and digital services, and participation in local activities.

The libraries team is professional, high-performing, and proud of the difference it makes in the community. Working here means joining a trusted public service, collaborating with dedicated colleagues, and helping create spaces that genuinely support Tauranga residents. The organisation aims to foster a workplace where people feel respected, supported, and encouraged to develop.

How to apply

For further details, contact Michelle Anderson at michelle.anderson@tauranga.govt.nz. Applications must be submitted through the online application process; email applications will not be accepted.

The closing date for applications is Wednesday 1 July at 11.59pm.

Additional information

• The council is committed to building a diverse workforce that reflects the communities it serves and encourages applications from people of all backgrounds, including those living with disabilities.
• Support or adjustments can be requested by contacting the Talent Acquisition team at recruitment@tauranga.govt.nz.
• Applicants must have the legal right to live and work in New Zealand.
• Unsolicited contact or applications from recruitment agencies will not be accepted, and no fees or commissions will be paid for such contact.