Lead – Canteen Operations / Food & Beverage Operations

About the business

Tata Electronics Pvt. Ltd. is a fast-growing Tata Group company, founded in 2020 as a greenfield venture. It operates across the electronics manufacturing ecosystem, including electronics manufacturing services, semiconductor assembly and test, semiconductor foundry, and design services. The business serves global customers through an integrated and trusted electronics and semiconductor value chain. It currently has more than 65,000 employees and operates in Gujarat, Assam, Tamil Nadu, and Karnataka. The company also aims to build a strong socioeconomic impact by creating jobs and supporting communities through environmental, education, healthcare, sports, and livelihood initiatives.

Role overview

This position leads food and beverage operations for a high-volume manufacturing environment in Dholera, Gujarat. The role focuses on running multi-cuisine canteen operations efficiently, safely, and in alignment with organizational standards, while ensuring high service quality, cost discipline, and employee satisfaction.

Key responsibilities

• Oversee large-scale food and beverage operations at a manufacturing site, making sure service quality, productivity, and delivery timelines are consistently met.
• Plan, coordinate, and supervise day-to-day operations of a multi-cuisine canteen, including record maintenance, food preparation, cooking, and timely serving.
• Build and enforce food safety processes so that proper handling, cleanliness, and hygiene practices are followed.
• Ensure canteen operations reflect the organization’s values and standards.
• Spot opportunities to improve processes, introduce better practices, and support growth and innovation.
• Track customer satisfaction, raise service performance, and create improvement plans to strengthen employee experience.
• Manage complaints and guide service recovery actions when issues arise.
• Lead the canteen committee and run periodic review meetings.
• Design menus and ensure strict adherence to approved menu plans without unauthorized changes.
• Supervise and develop canteen staff through training, leadership, and performance management, while ensuring efficient stock usage, reduced wastage, good conduct, and hygiene compliance.
• Coordinate with the partner/vendor to close operational issues in a timely manner.
• Monitor inventory, workforce deployment, and operational readiness to support business continuity and ramp-up plans.
• Oversee pest control activities to keep the kitchen, storage areas, and employee meals hygienic and pest-free.
• Implement measures to reduce food wastage and lead wastage-control drives.
• Work with EHS, projects, and utilities teams to ensure smooth operations.
• Coordinate with relevant stakeholders and operating departments for seamless planning and delivery.
• Promote a strong food safety and workplace safety culture across food operation blocks.
• Ensure health, safety, and welfare standards are maintained for users and staff, including canteen hazard risk assessments as required by rules.
• Work with food vendors to ensure compliance with health, safety, and statutory requirements.
• Maintain adherence to ISO standards, FSSAI guidelines, and other applicable quality and safety certifications, and coordinate with government and food safety bodies such as FSO, local panchayat, and municipal authorities.
• Respond effectively to emergency situations while putting the safety of users and staff first.
• Maintain strong relationships with suppliers, vendors, and partners to ensure timely availability of resources.
• Carry out team performance reviews.
• Review invoices and financial records, and prepare MIS reports.
• Track daily meal sales, consumption patterns, and operational efficiency.
• Understand P&L statements well and use that insight to take effective action, control costs, and stay within budget.

Essential attributes

• Strong knowledge of food varieties, canteen operations, customer service, and industry developments.
• Familiarity with nutrition, applied science, organizational policies, procedures, and best practices.
• Prior experience in a fast-paced working environment.
• Strong verbal and interpersonal communication skills for dealing with guests and staff.
• Ability to manage budgets, financial reporting, and cost control within food and beverage operations.
• Customer-first mindset with a strong focus on guest satisfaction.

Qualifications and experience

• A degree in hospitality management, food technology, nutrition, or a related discipline is required.
• Overall experience of 10 to 13 years, including at least 3 years in a managerial role within a large manufacturing or industrial environment.
• Strong knowledge of food safety requirements such as HACCP, FSSAI, and OSHA.
• Preference will be given to candidates who have set up or run large industrial kitchens or catering operations.
• Experience in food and beverage operations with large hotels and business environments is also relevant.
• Event management experience handling 3,000 to 5,000 headcount is desirable.

Work setting

This is a full-time, on-site position based in Dholera, Gujarat, India.