Le Labo Brown Thomas Dundrum Counter Manager - 37.5 hours across 5 days

Role overview

This position is for a confident and motivating Counter Manager to oversee a retail counter team and drive performance across sales, service, and operations. You will guide Sales Associates, shape the business direction for the counter, and take ownership of results as if it were your own store.

The role suits someone who enjoys fast-paced retail, has a strong eye for business, and is energized by coaching others to perform at their best. It also offers a solid pathway to build long-term experience in prestige beauty and retail leadership.

You will be responsible for building and delivering a flexible business plan, attracting and keeping customers, running effective in-store activations, and maintaining strong customer relationships while leading a high-performing team.

The employer values diverse perspectives and people, and provides opportunities for career growth, training, development, and a competitive reward package.

Key responsibilities

• Lead, support, and develop Sales Associates to meet sales, service, and operational goals.
• Build and execute a business plan focused on customer growth and retention.
• Plan and deliver impactful in-store events and promotional activities.
• Strengthen customer relationships through consistent and high-quality service.
• Coach team members to unlock their potential and improve performance.
• Monitor business results and ensure targets and standards are achieved.
• Manage day-to-day counter operations with accountability for outcomes.
• Use consumer insights, frontline marketing, and event activity to support business growth.
• Maintain a professional, organized, and collaborative working environment.

Requirements

• Prior retail sales experience is required.
• Proven ability to lead a team; the level of experience needed may vary depending on the size of the business or store.
• Background in coaching, business management, and strategic planning within a busy retail setting.
• Ability to create financial plans and manage resources effectively.
• Strong verbal and written communication skills.
• Excellent interpersonal skills and a customer-focused approach.
• Ability to influence others, build relationships, and handle difficult service situations with tact.
• Strong attention to detail and solid organizational ability.
• Comfortable working independently while also contributing to a team.
• Positive, proactive, and discreet in handling people and information.
• Experience using computerized systems, email, and Microsoft Excel.

What this role offers

• Career growth within the beauty industry.
• Exposure to business planning, consumer insights, event management, customer relationship management, and frontline marketing.
• Training and development opportunities.
• A competitive compensation and benefits package.

Additional information

This is a first-level management role with broad exposure to retail leadership responsibilities. The working pattern is 37.5 hours across 5 days, and the role is based onsite in Dundrum, Dún Laoghaire-Rathdown, Ireland.

The organization emphasizes diversity of thought and people, and the role is intended for someone ambitious, self-driven, and passionate about helping others succeed.

Personality and working style

• Results-driven and motivated to exceed expectations.
• Able to inspire, coach, and hold others accountable.
• Balances diplomacy, tact, and discretion in customer and team interactions.
• Comfortable taking initiative and working with a high level of autonomy.