Laundry Valet - Raffles The Red Sea

About Raffles The Red Sea

Situated within Saudi Arabia's pioneering Red Sea Project, Raffles & Fairmont the Red Sea offer guests access to two nature-inspired resorts featuring 361 rooms, 11 unique dining venues including an overwater restaurant with scenic views of the Red Sea and mangroves, alongside a luxurious spa facility. Raffles The Red Sea epitomizes refined elegance and timeless luxury, harmonizing renowned Raffles hospitality with the stunning natural environment and sustainability ethos of Red Sea Global to serve discerning global travelers.

Position Overview and Responsibilities

• Ensure timely and professional collection and delivery of guest laundry and dry-cleaning items.
• Accurately count, verify, and record all items against the guest-provided laundry lists, including guest names and room numbers, to prevent discrepancies.
• Inspect garments carefully for existing damage, stains, or any forgotten items such as jewelry or money in pockets, reporting concerns to supervisors before processing.
• Adhere strictly to Raffles and Luxury Quality Assurance (LQA) standards throughout all pick-up and delivery activities.
• Fulfill specific guest requests precisely, including garment folding preferences and starching instructions.
• Provide administrative assistance by meticulously documenting guest and staff laundry charges and monitoring staff uniforms promptly.
• Support general valet operations, including delivering fresh linens and assisting with inventory management as required.

Candidate Qualifications and Attributes

• Minimum of 2 years experience in a similar luxury hotel laundry valet or related role.
• Proficiency in English across reading, writing, and speaking is essential for effective guest communication.
• Maintain a high standard of personal grooming and presentation consistent with luxury brand requirements.
• Exhibit exceptional attention to detail, interpersonal skills, and a strong service-oriented attitude.

Additional Details

• Understanding of ultra-luxury guest expectations and brand alignment is necessary.
• Experience with project coordination, scheduling, and documentation during pre-opening hotel phases is required.
• Pre-opening experience is mandatory.
• Demonstrate a proactive and anticipatory approach, with a strong sense of ownership and accountability.