Kids Club Attendant

About Anantara Hotels & Resorts

Anantara Hotels & Resorts is an internationally recognized luxury hotel and resort brand with roots in Thai culture, emphasizing genuine hospitality. Established in 2001 in Thailand, the brand has extended its presence to some of the world's most stunning destinations, blending freedom, movement, and harmony in its guest experiences.

The Anantara Mina Al Arab Resort in Ras Al Khaimah, UAE, offers an exceptional setting for those who appreciate seaside, desert, and mountain pursuits, located just 45 minutes from Dubai in a serene environment. The resort combines luxury with nature, featuring pristine ecological surroundings and opportunities for various adventures like yachting and mountain exploration.

Role Responsibilities

• Oversee the day-to-day operations of the Kids Club, ensuring maximum guest satisfaction.
• Maintain in-depth knowledge of the resort’s services and products to inform and support guests.
• Ensure the authenticity and quality of the Kids Club experience.
• Conduct regular inspections of equipment for wear and damage, performing adjustments when necessary.
• Manage inventory by checking and collecting supplies according to established procedures.
• Organize and administer the daily and weekly Kids Club activity programs.
• Provide detailed information on facilities, available children’s activities, and applicable rules and guidelines.
• Document attendance records accurately.
• Supervise children’s activities, enforcing rules and safety protocols, and address any disciplinary issues as required.
• Promote the children’s programs and activities within the resort.
• Maintain cleanliness of children’s equipment, vehicles, and activity areas.
• Deliver courteous, efficient, and attentive service to meet or surpass guest and child expectations.
• Manage customer concerns promptly or escalate them to supervisors as needed.
• Explain and demonstrate safety device usage to children, ensuring compliance.
• Exemplify professionalism and politeness, upholding the hotel’s reputation in all interactions.
• Be punctual, efficient, and courteous with guests, children, and colleagues at all times.
• Participate in meetings, training sessions, and on-demand babysitting duties as required.
• Maintain excellent personal hygiene, dress standards, and professional demeanor.
• Contribute suggestions to supervisors for ongoing resort improvements.
• Perform additional assigned tasks and special projects as directed.

Qualifications and Skills

• Experience within luxury hotels or resorts is advantageous.
• Fundamental understanding of child safety, health, and hygiene protocols.
• Strong communication and interpersonal skills.
• Ability to engage with children across various age groups in a friendly, warm manner.
• Basic proficiency in English; knowledge of other languages is a plus.
• Familiarity with basic computer operations is preferred.
• A friendly, energetic, and enthusiastic personality.
• Patience, caring nature, and approachability when interacting with children.
• Responsible, vigilant, and committed to children’s safety and welfare.
• Creativity to keep children occupied with enjoyable and educational activities.
• A cooperative team player with a positive outlook.
• Professional appearance and high standards of customer service.