Key Account Manager - Western Australia with Weekly Onsite Travel (Mon-Fri)

Company Overview

As a world leader in more than 100 service sectors, Sodexo employs 470,000 people across 67 countries and ranks as the 19th largest employer globally. In Australia, Sodexo has operated for over 30 years with more than 5000 employees servicing 300+ client locations.

Role Summary

The Key Account Manager is responsible for developing business opportunities that match ideal customer profiles, supporting clients throughout their objectives by managing commercial and operational aspects, driving organic growth, and ensuring strategic alignment. This role focuses on nurturing significant customer relationships within assigned accounts to boost revenue and gross profit through growth initiatives while managing stakeholder engagement.

This position requires weekly travel to remote sites and operates Monday to Friday with some flexibility to extend onsite hours to satisfy operational and mobilisation demands.

Primary Responsibilities

• Act as the main senior liaison for designated clients
• Build and maintain trusted relationships with site leaders, procurement, health, safety, environment (HSE) personnel, and other stakeholders
• Lead governance activities including monthly and quarterly business reviews, and strategic planning meetings
• Anticipate and manage client expectations, handle risks, resolve escalations, and address issues proactively
• Oversee contract compliance against KPIs and commercial metrics
• Manage contract changes such as variations, scope modifications, and pricing adjustments
• Ensure financial targets are met or surpassed via cost control, margin improvement, and productivity efforts
• Collaborate with finance teams on forecasting, reporting, and cost-to-serve analysis
• Partner with Operations Managers, Site Managers, and functional leaders to verify service delivery meets contractual commitments
• Drive standardisation and consistency across mine sites while respecting site-specific needs
• Review performance of direct reports
• Ensure service quality across village services, catering and camp management, integrated facilities management (soft and hard FM when applicable), and asset coordination and maintenance
• Promote and uphold a Zero Harm safety culture aligned with Sodexo and client HSE standards
• Ensure compliance with mine safety standards, food hygiene, WHS legislation, and client-specific safety requirements
• Engage actively in audits, risk assessments, incident evaluations, and corrective action implementation
• Identify opportunities for cross-selling and upselling within the existing mining portfolio
• Support tender submissions, proposals, and contract renewals
• Contribute to the development of long-term strategic account plans
• Enhance client satisfaction ratings and improve contract retention

Performance Metrics

• Customer satisfaction and Net Promoter Score (NPS)
• Adherence to contractual KPIs and SLAs
• Financial and commercial results
• Safety and quality standards
• Contract renewal and growth outcomes

Key Competencies

• Effective planning and organization including resource allocation and contingency planning
• Collaboration and consensus building with colleagues and stakeholders
• Proficient asset management ensuring appropriate utilization and upkeep
• Clear, adaptable communication tailored to diverse audiences
• Commitment to safety and health policy enforcement
• Strong achievement focus encouraging continuous improvement
• Ability to motivate and inspire teams towards excellence
• High attention to detail ensuring thoroughness and accuracy

Qualifications and Experience

Applicants should demonstrate a strong history of leadership and operational management, including experience leading multi-disciplinary teams and enhancing efficiency and service across multiple sites in the Energy and Resources sector.

Additional Information

This position's employment is contingent upon Sodexo retaining its client contracts and maintaining service standards. Candidates must pass police and Working with Children checks where relevant. The job description is a summary and may be updated as business needs evolve.