Key Account Manager - Gurgaon

Role purpose

This position is focused on managing the complete telecom and connectivity requirements for a portfolio of 30 to 35 enterprise accounts, mainly in the mid to large segment. The role is accountable for delivering sales and revenue goals by promoting data, voice, value-added services, and newer solution offerings.

Key responsibilities

• Develop strong, strategic relationships with important stakeholders across the accounts, including middle management, senior leadership, and CXOs.
• Increase revenue across assigned accounts through effective account management while also protecting and retaining existing business.
• Promote solution-based selling and expand adoption of new products in emerging markets.
• Work closely with internal teams such as BSG, CE, and Networks, as well as external partners, vendors, and clients, to meet business objectives and maintain service expectations.
• Deliver on account-level targets related to order booking, revenue, collections, identification of new accounts, and churn reduction.

Major challenges

• Maintaining alignment with established processes for data and voice offerings.
• Balancing retention of current revenue with growth of new products and services.
• Improving both account penetration and product penetration.

Employee value proposition

Limitless Impact - The role offers the chance to influence both internal and external customers, turning ideas into meaningful outcomes at scale.

Limitless Ownership - You will be expected to take accountability, question routine approaches, and take calculated risks to build larger impact.

Limitless Careers - The environment supports experimentation, new ideas, and broadening your experience across depth and breadth of work.

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