Junior Training Officer

Company Overview

Centerfield specializes in high-impact digital marketing solutions and omnichannel customer experiences, serving major residential, insurance, e-commerce, and B2B brands. Fueled by its proprietary Dugout platform, Centerfield reaches over 150 million active shoppers annually through its digital brands like Business.com and BroadbandNow.com. Headquartered in Silicon Beach, the company is recognized as a top employer in Los Angeles.

Role Summary

The Junior Training Officer role supports the Training & Development team in administrative and coordination tasks. This entry-level position is ideal for organized, motivated individuals early in their careers eager to gain hands-on experience managing training processes within a dynamic BPO environment.

Primary Responsibilities

• Assist in preparing and updating training materials such as slide decks, job aids, SOPs, and quick reference guides.
• Adapt training content according to client updates, product modifications, and policy changes.
• Manage and update content on the Learning Management System (LMS).
• Coordinate scheduling and logistics for all training sessions, including classroom and virtual setups.
• Monitor training attendance, completion rates, and certification records.
• Liaise with Operations, Training Leadership, Quality, and Workforce Management teams to ensure alignment of training plans.
• Support onboarding activities for new hires and co-facilitate training sessions as needed.
• Assist in administering assessments, quizzes, and evaluations.
• Maintain accurate records and reports related to training activities.
• Assist with audits and ensure compliance with client requirements.
• Collect trainee feedback to promote continuous improvement of training programs.

Qualifications

• Associate or bachelor's degree in human resource management, business administration, or a related discipline.
• Minimum six months of experience in training support or BPO operations.
• Familiarity with telecom products, systems, or customer service workflows.
• Proficient in Microsoft Office suite, especially PowerPoint, Word, and Excel.
• Basic presentation and facilitation capabilities.
• Experience navigating and managing content in LMS platforms.

Key Competencies

• Strong attention to detail with excellent time management and organizational skills.
• Effective written and verbal communication abilities.
• Ability to thrive in a fast-paced, metrics-driven workplace.
• Proven aptitude for collaborating with cross-functional teams and nurturing business partnerships.
• Good project management skills with the capacity to juggle multiple priorities and meet deadlines.
• Engaging personality paired with creative problem-solving skills.
• Team-oriented mindset with a proactive, self-starting attitude capable of providing constructive feedback.

AI & Interview Policy

Centerfield integrates AI tools internally to enhance efficiency and fairness in hiring, including resume screening and administrative functions. Candidates may use AI ethically to prepare for interviews, such as practicing responses or researching questions, but all actual interview answers must be authentic and based on personal knowledge and judgment. Utilizing AI to generate responses during interviews, technical tests, or written submissions is prohibited unless otherwise specified.

Additional Information

Candidate resumes will be screened to confirm minimum qualifications before interviews are scheduled. Job responsibilities may evolve over time. Centerfield is an Equal Opportunity Employer and values diversity, providing fair consideration regardless of race, color, age, religion, sex, national origin, disability, veteran status, or any protected characteristic under the law. For privacy and personal data management details, visit the company’s privacy policy.