Junior Sales and Operations Account Manager - B2B Wholesale

About ERG Media

ERG Media is a specialist publisher of luxury high-design books, collaborating with prestigious brands such as Porsche, Grand Seiko, and Acqua di Parma. Their publications are featured in top-tier bookstores and lifestyle outlets worldwide, with the wholesale segment in the United States expanding rapidly.

Role Overview

This position combines commercial and operational responsibilities within an evolving B2B wholesale framework. The candidate will manage a select group of wholesale accounts, develop prospects and pipelines, engage in outreach, and secure sales. The role also involves ensuring smooth operational workflows including warehouse fulfillment and international shipping logistics.

Key Responsibilities

• Manage a portfolio of niche wholesale customers from initial contact to order closure.
• Coordinate with warehouse and fulfillment partners to ensure accurate and timely order shipment.
• Handle international shipping logistics by preparing and validating customs paperwork, liaising with freight forwarders and customs brokers, and ensuring seamless border crossings.
• Maintain accurate and updated data across CRM systems, store-finder listings, and consignment stock reports.
• Provide efficient customer service handling order confirmations, status updates on stock and shipping, and resolving day-to-day account inquiries promptly.

Required Qualifications and Skills

• Between one to three years’ experience in sales, account management, or B2B/wholesale operations.
• Practical background in logistics and warehouse coordination involving third-party logistics providers and stock management.
• Experience managing exports internationally with expertise in customs documentation, freight forwarding, Incoterms, commodity classification, and cross-border duties.
• Excellent written English skills coupled with meticulous organizational capabilities.
• Confidence in conducting outbound sales outreach and follow-up professionally.
• Self-motivated individual comfortable navigating ambiguity and improving inefficient processes.

Preferred Qualifications

• Experience with Shopify B2B platforms.
• Knowledge of consignment or wholesale accounting procedures.
• Familiarity with U.S. import and tariff regulations.
• Proficiency in a second language such as Italian, German, or Japanese.
• Interest or background in design, automotive, or lifestyle products.