Junior Key Account Manager

About Jumia

Jumia is a pan-African e-commerce leader focused on enhancing everyday life across Africa by employing technology to offer innovative, affordable, and convenient online services. The platform supports businesses in expanding their reach and improving customer service. It operates primarily as a marketplace, reinforced by specialized logistics (Jumia Logistics) and fintech payment solutions (Jumia Pay). With a diverse workforce exceeding 3,000 employees, Jumia combines local and global expertise and is backed by prominent shareholders. The company made history in April 2019 as the first African Tech firm listed on the New York Stock Exchange.

Position Overview

The Junior Key Account Manager in Ghana will be responsible for driving category sales and enhancing platform assortment by managing strategic relationships with a broad group of mid-tier and emerging sellers. This role uses automated platforms, self-service systems, and standardized protocols to efficiently optimize multiple vendor accounts, deepen inventory, and increase seller engagement during key promotional events.

Key Responsibilities

• Identify, onboard, and enhance a large portfolio of long-tail sellers to broaden product assortment and increase inventory variety on Jumia Ghana.
• Ensure high-quality content, competitive pricing strategies, and consistent product availability across numerous emerging SKUs.
• Track operational key performance indicators such as seller fulfillment rates, stock shortages, and daily revenue generation.
• Leverage self-service tools, automated workflows, and standardized communications to handle numerous vendor accounts effectively.
• Encourage vendor participation in significant Jumia shopping events like Black Friday, Tech Week, and the Anniversary sales.

Candidate Profile

• Possess a Bachelor's degree in Business Administration, Marketing, Economics, or related disciplines with hands-on experience in e-commerce or account management.
• Demonstrated success managing extensive portfolios of vendors or sellers in a marketplace framework.
• Strong analytical skills to monitor fulfillment metrics, analyze sales patterns, and assess the health of product catalogs.
• Proficient in using scalable communication platforms, CRM tools, and automated technologies to enhance account operations.
• Exceptional communication and persuasive abilities to drive seller motivation and engagement during campaigns.

Application Details

Applications are accepted until August 31, 2026. The hiring process includes initial HR screening followed by technical interviews with managers in potential and functional roles.

Benefits

• Experience working in a dynamic and structured entrepreneurial setting.
• Meaningful role contributing to the growth of Africa's e-commerce industry.
• Opportunity to join a highly skilled and dynamic team.
• Personal and professional development with long-term objectives to cultivate future leadership talent.