Junior Customer Success Manager (m/w/d) – Digitale Lernformate, KI & Customer Enablement

Role overview

In this position, you will help customers adopt and get real value from the company’s products by creating engaging digital learning content. The role combines customer success, content creation, video production, and modern AI-supported learning formats. You will also contribute to the development of a contemporary web academy and support customer enablement across the customer lifecycle.

Location: Germany-wide remote, with roughly one on-site presence per month.

Key responsibilities

• Produce and edit training, product, and onboarding videos.
• Build and expand the web academy for several products with a strong focus on customer enablement throughout the customer lifecycle.
• Design learning formats that improve onboarding and customer adoption.
• Work closely with Customer Success, Support, and Product teams to uncover customer needs.
• Translate customer feedback, support requests, and training demand into content topics.
• Create AI-assisted video content and other innovative learning materials.
• Review and refine existing content using customer feedback and product usage data.
• Support workshops, trainings, and webinars for customers.
• Prepare catalogues, handouts, and marketing materials for the web academy.
• Edit videos and improve the quality and usability of video formats.

Profile

You should bring initial experience from account management, customer success, consulting, or from content creation, video production, and digital training or learning formats. A strong interest in customer-focused work, customer experience, software products, and modern content creation is important. You should be able to structure information for specific audiences along the customer journey and have a strong sense for quality, user needs, and clarity. An independent and well-organized working style is expected, along with curiosity about AI tools and modern content formats. First experience with tools such as Microsoft Copilot, Claude, or ChatGPT is a plus. Very good German skills and good English skills, both written and spoken, are required. Experience in a legal tech environment is helpful but not mandatory.

Interview process

• Introductory conversation with a recruiter to align expectations on both sides.
• First interview with the VP Customer Service & Support to discuss the role and relevant topics in more depth.
• Second interview at the headquarters in Karlsruhe, where you will meet part of the future team; this meeting can also take place digitally.

Benefits

The full benefits package is shared during the hiring process. A selection of company-wide benefits includes an annual learning budget with clear career paths, referral bonuses, mobility support such as bike leasing and public transport subsidies, workation options of up to 30 days per year within the EU, blue-light/computer glasses support, tax-free non-cash benefits, company events and celebrations, flexible working models including hybrid, home office, and part-time options, as well as English courses for all levels.

Contact

If you have questions, you can contact recruiter Alexandra Ferschke at jobs@stp.one.

About the company

The organization works under the guiding idea of simplifying legal work through a shared mission and collaborative spirit. It develops innovative software and AI-driven solutions for legal tech and aims to support clients with smart digital experiences. The company values diversity, supports different backgrounds and perspectives, and encourages professional growth in an environment where each person can make a meaningful impact.