Jr. IT Support Specialist

Role overview

Vytalize Health is hiring a Junior IT Support Specialist to join the Technology team. In this position, you will be the first line of technical support for internal employees and will also own a focused area of identity and access management (IAM) work. A major part of the role involves coordinating access across internal applications and external electronic medical record (EMR) systems used by partner medical practices.

This opportunity is well suited to someone with a solid helpdesk foundation who is interested in building experience in healthcare IT and working with EMR-related support processes.

What you will handle

• Respond to employee support tickets covering hardware, software, and access-related issues.
• Process IAM requests for both internal tools and external EMR platforms.
• Work with IT teams at medical practices to obtain installers, verify connection prerequisites, and resolve access problems.
• Install and troubleshoot software needed for EMR connectivity, including VPN clients, Remote Desktop clients, and vendor- or practice-specific utilities.
• Partner with clinical and administrative teams to ensure access is provisioned accurately and on schedule.
• Support onboarding and offboarding tasks tied to user access and device preparation across systems.
• Create and maintain documentation for procedures, fixes, and recurring issues to improve team knowledge and consistency.
• Escalate more complex incidents to the right internal contacts and track them through resolution.

What helps you succeed

• You can juggle multiple priorities in a fast-changing environment.
• You work well on your own and also collaborate effectively across functions.
• You pay close attention to detail and approach problems proactively.
• You are comfortable taking ownership, working through ambiguity, and showing initiative.
• You think in a practical, solution-focused way and can make decisions creatively when needed.
• You bring a strong work ethic and a drive to perform beyond expectations.
• You are receptive to coaching and feedback while still being willing to question outdated approaches.
• You act with professionalism, sound judgment, and confidentiality.
• You are comfortable using Microsoft Office tools and related applications.

Required background

• 1 to 2 years of experience in IT support or helpdesk work.
• Experience supporting users in a Microsoft 365 cloud environment such as Outlook, Teams, OneDrive, and SharePoint.
• Working knowledge of Windows operating systems and remote support tools.
• Practical experience installing and troubleshooting VPN and Remote Desktop Protocol (RDP) clients.
• Strong customer service and communication abilities, including support for users with different technical skill levels.
• Familiarity with identity and access management practices.
• Exposure to healthcare IT or support for EMR/EHR systems.

Benefits and compensation

• Competitive base pay.
• Eligibility for an annual bonus.
• Health coverage begins on the start date.
• Health and wellness support of up to $300 per quarter, available from day one.
• 401(k) access starting on the first of the month after your start date, with company matching of 100% up to 4% of annual salary.
• Unlimited or generous paid Vytal Time, plus 5 paid sick days after the first 90 days.
• Company-paid short-term and long-term disability coverage.
• Technology setup provided.
• The chance to contribute to a fast-growing healthcare organization building a market-leading value-based care business.

Important notice

During screening, interviewing, and selection, the company states that it will not request extra personal information beyond your resume or ask for account or financial details. Candidates will not be asked to buy anything, and interviews will not be conducted by text message. Any recruiter communication will come from an email address ending in @vytalizehealth.com.