Lab IT Desktop Support Engineer

About the Company

Catalyx is a machine vision and automation organisation that combines technology and human expertise to improve quality and throughput for global manufacturers and logistics businesses. With more than 30 years of experience, 9 offices worldwide, over 550 employees, and more than 3,000 completed projects, the company focuses on solving complex process challenges at scale. More information is available at catalyx.ai.

Role Overview

This position is based at a customer site in Cork and suits someone with hands-on technical troubleshooting ability, experience supporting laboratory IT environments, and a strong grasp of GMP requirements. It is a specialised support role rather than a standard desktop support position, with a focus on laboratory equipment, regulated workflows, and compliance-driven operations.

Responsibilities

• Act as the initial support contact for issues affecting laboratory equipment, and route more complex matters to CSV or IT teams when needed.
• Carry out routine checks on lab systems, including access permissions and audit trail records.
• Process user access requests for laboratory platforms in line with internal procedures.
• Assist with commissioning and qualification work for new laboratory equipment.
• Help organise the installation and rollout of newly purchased lab systems.
• Work closely with IT, Quality, and Validation teams to maintain GMP compliance.
• Support the handover of two internal team members into the new qualification group and contribute to onboarding and training activities.
• Keep records, documentation, and logs accurate and aligned with regulatory expectations.

Equipment and Environment

• Waters HPLC systems
• Agilent HPLC systems, including 9 instruments
• Bioassay instruments
• Plate washers
• Teacan systems
• Equipment used across bioassay, wet chemistry, and general laboratory settings

Requirements

• Strong knowledge of laboratory systems and data integrity concepts.
• Practical experience with user access administration and audit trail review.
• Familiarity with lab workflows and equipment setup processes.
• Well-developed troubleshooting and analytical problem-solving skills.
• Clear communication skills and strong organisational capability.
• Comfort working independently as well as in a cross-functional team.
• Exposure to qualification activities such as IQ, OQ, and PQ.
• Understanding of both clinical and commercial laboratory operations.

Why Join Catalyx

Catalyx offers a Total Rewards package that includes personal benefits and opportunities for professional development. The company also promotes a diverse and inclusive workplace where people are respected and supported regardless of background.

Visa Support

The company supports eligible international hires with assistance for Critical Skills Visa applications.