Job description

Role overview

Vytalize Health is hiring a Junior IT Support Specialist to join its Technology team. In this position, you will be the first point of contact for internal users who need technical help, while also handling a focused stream of identity and access management requests across internal systems and external electronic medical record platforms. The work includes coordinating user access with medical practices, supporting onboarding and offboarding, and setting up required tools such as VPN clients, Remote Desktop clients, and software supplied by outside vendors.

This role is well suited to someone with a solid helpdesk foundation who is interested in, or already familiar with, healthcare technology environments.

Key duties

Respond to employee tickets covering hardware, software, and access-related issues.
Process identity and access requests for both internal business applications and external EMR systems used by partner medical practices.
Liaise with outside IT teams at medical practices to gather installers, verify connection needs, and work through access-related problems.
Install and configure software needed for EMR connectivity, including VPN clients, Remote Desktop clients, and practice-specific utilities or custom installers.
Work with clinical and administrative teams to ensure EMR access is set up correctly and delivered on time.
Support onboarding and offboarding activities tied to user access and device readiness across all platforms.
Create and maintain documentation for procedures, troubleshooting approaches, and common recurring issues to improve knowledge sharing.
Escalate difficult cases to the right team members and continue tracking them through resolution.

What helps you succeed

The ability to juggle multiple priorities in a fast-moving environment.
Comfort working on your own as well as with cross-functional teams.
A careful, detail-focused approach to problem solving.
A self-starter mindset with ownership and comfort working through ambiguity.
Creative, practical thinking when making decisions and solving problems.
A strong work ethic and a drive to go beyond expectations.
Coachability, openness to feedback, and the confidence to challenge existing processes constructively.
High standards of integrity, professionalism, and confidentiality.
Working knowledge of Microsoft Office or similar productivity tools.

Required background

One to two years of experience in an IT support or helpdesk position.
Experience assisting users in a Microsoft 365 cloud environment, including Outlook, Teams, OneDrive, and SharePoint.
Working familiarity with Windows operating systems and remote support software.
Practical experience installing and troubleshooting VPN and Remote Desktop Protocol clients.
Strong customer service and communication skills, with the ability to assist users at different technical skill levels.
Understanding of identity and access management concepts and practices.
Background in healthcare IT or experience supporting EMR/EHR platforms.

Benefits and additional information

Competitive base pay.
Eligibility for an annual bonus.
Health benefits begin on the start date.
Health and wellness support of up to $300 per quarter for overall well-being, available from day one.
401(k) plan starts on the first day of the month after your start date, with 100% company matching up to 4% of annual salary.
Unlimited or generous paid Vytal Time, plus 5 paid sick days after the first 90 days.
Company-paid short-term and long-term disability coverage.
Technology setup provided.
Opportunity to help grow a leading value-based healthcare organization.

Important notice

During screening, interviews, and selection, the company will not request extra personal information beyond a resume or ask for account or financial details. Applicants will never be asked to buy anything, and interviews will not be conducted by text message. Any recruiter communication during the process will come from an email address ending in @vytalizehealth.com.

Jr. IT Support Specialist