Jewellery Consultant

About CaratLane

CaratLane, a Tata product since 2024, is India's pioneering omni-channel jewellery brand established in 2008. It aims to make jewellery accessible, affordable, and timeless. As part of the Tata Group and in strategic partnership with Titan Company Limited under the Tanishq brand, CaratLane boasts over 4,000 employees, 300+ global stores, and a dedicated customer base. The brand is recognized for innovation, expert craftsmanship, and excellent customer service.

Role Overview

The Jewellery Consultant plays a vital role in enhancing customer experience by providing expert guidance, promoting sales, and maintaining store standards.

Key Responsibilities

• Engage and assist customers in-store by offering detailed product information.
• Drive sales through effective influence and persuasion techniques.
• Uphold high visual merchandising standards throughout the store.
• Resolve customer inquiries promptly and professionally.
• Conduct follow-ups with clients to ensure satisfaction and foster relationships.
• Maintain store cleanliness, safety, and overall presentation.
• Handle payment processes and prepare merchandise for delivery accurately.
• Focus on customer retention by nurturing new and existing client relationships.
• Manage and keep track of store inventory effectively.
• Collaborate with various internal departments to coordinate operations.
• Monitor and analyze key store performance metrics.
• Participate in outdoor marketing activities to enhance brand visibility.