IT Support Specialist

Role Overview

PHW Group is hiring an IT Desktop Support Specialist to be the main contact for employee technology support. In this position, you will troubleshoot everyday hardware and software problems and help keep Google Workspace, Windows, and macOS environments operating efficiently. The work includes setting up devices, solving technical issues, installing applications, creating basic user accounts, and providing ongoing support for the tools used by the team.

This opportunity is best suited to someone who learns rapidly, keeps priorities in order when several requests come in at once, and can carry an issue through to resolution.

Key Responsibilities

• Keep an eye on system health and incoming user requests so potential issues are identified before they start affecting productivity.
• Deliver first-response technical assistance for Windows and macOS desktops and laptops.
• Prepare and configure Google Workspace tools such as Gmail, Calendar, Drive, and Meet, along with Windows and macOS setups for new employees to support a smooth onboarding process.
• Create and remove user accounts as employees join or exit, handling routine provisioning and deprovisioning tasks.
• Deploy, configure, and maintain software across Windows and macOS devices.
• Diagnose and fix hardware-related problems involving printers, monitors, mobile devices, and other peripherals.
• Act as the initial contact for network and connectivity issues, while collaborating with the broader IT team on more complex cases.
• Install security fixes and routine updates to keep systems protected and up to date.
• Check backup operations each day, investigate failures, and support recovery efforts when needed.
• Log, sort, and track support tickets, and keep the IT knowledge base current with setup steps, procedures, and best practices.

Requirements

• At least entry-level exposure up to 2 years of experience in an IT support or helpdesk position.
• Strong working knowledge of Windows 10 and Windows 11.
• Working familiarity with macOS and Linux is preferred.
• Prior experience supporting iOS and Android devices is an advantage.
• Good understanding of Google Workspace administration and Microsoft 365 is a strong plus.
• Basic networking knowledge and troubleshooting ability is beneficial.
• CompTIA A+ or a similar certification is preferred but not mandatory.
• Strong ownership, accountability, openness to coaching, and a willingness to learn and improve.

Additional Information

This role is a strong fit for someone with integrity, a friendly and patient manner, and an energetic approach to problem-solving. Candidates who genuinely enjoy working with computers and handling technical challenges are encouraged to apply.

Location

New York, United States