IT Support Specialist - The Wickaninnish Inn

About the role

Join the IT team at The Wickaninnish Inn, a family-run Relais & Châteaux property on Vancouver Island’s west coast in Tofino, British Columbia. Since 1996, the inn has been known for creating exceptional guest experiences in a setting celebrated for its natural beauty and world-class hospitality. The property is recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel + Leisure’s World’s Best Hotels.

The organization places strong emphasis on belonging, respect, sustainability, and service excellence. This position offers the chance to contribute to reliable day-to-day technology support in a hospitality environment while also helping maintain systems, standards, and user support processes.

What you will do

The IT Support Specialist will provide hands-on technical assistance to both employees and guests, help keep the resort’s systems running smoothly, and support the IT Manager with operational tasks and projects.

• Align daily work with the Inn’s mission and uphold the “5 C” standards, along with Relais & Châteaux, Forbes, AAA, and Wickaninnish Inn service philosophies.
• Deliver prompt support for hardware, software, network, and other technology-related issues.
• Diagnose and resolve technical problems quickly to reduce interruptions to operations.
• Help maintain and refresh the property’s technology infrastructure, including computers, servers, and network hardware.
• Carry out routine checks and preventive maintenance to keep systems performing well.
• Support staff in setting up and using devices and software applications.
• Offer guidance and training on secure and efficient technology use.
• Record and monitor incidents and service requests through the helpdesk system.
• Escalate more complex issues to the IT Manager or outside vendors when needed.
• Assist with tracking IT assets, software, and licenses.
• Make sure equipment is properly documented, maintained, and accounted for.
• Keep clear records of incidents, fixes, and system settings.
• Contribute to the creation and updating of IT standards, procedures, and user documentation.

What we are looking for

The ideal candidate will bring a hospitality-minded approach, strong technical know-how, and a commitment to service quality. The inn values candidates who reflect the West Coast culture and can contribute positively to a diverse and inclusive workplace.

• Strong guest service orientation, with a genuine drive to exceed expectations.
• An associate degree in Information Technology, Computer Science, or a related discipline, or equivalent practical experience.
• At least 2 years of experience in IT support, ideally in hospitality.
• Solid understanding of computer hardware, software, networking, and cybersecurity basics.
• Working knowledge of programming and web technologies such as HTML, CSS, JavaScript, PHP, and SQL is an advantage, along with exposure to Laravel and LAMP.
• Familiarity with Fortinet firewalls, VPNs, and Cisco switching.
• Experience with virtualization tools, including Linux KVM.
• Good command of Microsoft Active Directory and hybrid Microsoft 365 environments.
• Strong troubleshooting and analytical problem-solving skills.
• Effective communication and interpersonal abilities.
• Ability to work both independently and collaboratively.
• Willingness to work evenings, weekends, and holidays when required.
• Ability to commit to the role for a mutually agreed period.

Compensation

The hourly wage for this position is $24.00.

Additional information

The Wickaninnish Inn is committed to equality and diversity in the workplace. Hiring decisions are based on qualifications, merit, knowledge, skills, and experience.

Applicants confirm that the information provided is accurate when submitting an application. Due to the high number of inquiries received, only candidates whose resumes and interests closely match current openings will be contacted directly.

Benefits and privileges

The role includes access to employment benefits and privileges associated with working at the Inn. Further details are not specified in the source.