IT Infrastructure Engineer

About Eurofins Scientific

Eurofins Scientific is a global life sciences organization delivering a broad range of analytical testing services across various industries. Their mission is to enhance safety, health, and sustainability in daily life and the environment. They collaborate with leading corporations worldwide to verify product safety, ingredient authenticity, and labeling accuracy, from food and water to pharmaceuticals. Eurofins is committed to corporate social responsibility, environmental protection, and fostering diversity, equity, and inclusion within their global network. They also support armed forces personnel and their families, welcoming reservists, veterans, cadet instructors, and military spouses to apply.

Role Summary

This full-time role provides IT infrastructure support and service delivery to users and sites throughout Ireland and the United Kingdom as a member of a centralized IT infrastructure team. The position requires regular travel across Ireland and a valid driving license. Working hours are typically 37.5 hours per week, Monday to Friday, 9:00 AM to 5:00 PM, with possible variations based on business needs. Candidates must have legal permission to work and travel in both the UK and Ireland. Sponsorship is unavailable for this role.

Key Responsibilities

• Deliver end-user computing support and service management across supported locations.
• Offer in-person and remote assistance to users, troubleshooting hardware, software, and connectivity issues in alignment with service standards.
• Provide localized technical support for IT infrastructure equipment, including devices, servers, VoIP systems, and network components, following established policies.
• Install, set up, and maintain PCs, laptops, peripherals, and mobile devices according to company procedures and standards.
• Manage the entire lifecycle of end-user computing services, from provisioning and replacement to fault resolution and secure decommissioning.
• Oversee asset management for end-user devices.
• Maintain a high standard of internal and external customer service through professionalism and user-centric approaches.
• Possess a working knowledge of other infrastructure domains like servers and network services to collaborate effectively with specialist teams.
• Provide advanced technical support for specialized or isolated environments when necessary.
• Log, handle, and escalate incidents and service requests per Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), ensuring timely updates and resolutions.
• Initiate and implement change requests aligned with change management protocols.
• Create and maintain technical and operational documentation such as Standard Operating Procedures (SOPs), FAQs, and site-specific records to support consistent service delivery.
• Identify and recommend improvements in service delivery.
• Engage in shift rotations, including potential evening, weekend, on-call, or standby duties as required for support coverage.
• Participate in developmental training to meet company standards and role requirements.

Qualifications and Experience

• Solid knowledge of end-user computing environments, especially Windows OS versions and common enterprise applications.
• Familiarity with Active Directory concepts, including user/computer objects, basic Group Policy, and authentication mechanisms.
• Understanding of networking, storage, and backup fundamentals to effectively interact with specialized teams.
• Proven skills in diagnosing and resolving hardware and software issues for end users.
• Experience using ticketing systems to manage incidents, service requests, and change processes.
• Ability to follow, contribute to, and maintain technical documentation and SOPs.
• Strong communication skills capable of translating technical information to a non-technical audience.
• Good judgment to know when to escalate issues or seek additional expertise, and capable of making prudent decisions under pressure to safeguard service continuity.
• Ability to establish trust with users and colleagues through professionalism, calmness, and empathy.
• Commitment to adhering to standards, best practices, and risk controls even when requiring planned delays.
• Experience working under KPIs, SLAs, and agreed service levels.

Additional Information

Eurofins values growth, innovation, and continuous learning. Employee contributions are acknowledged through long service awards and recognition of significant life events, alongside active participation in charitable initiatives. Benefits include additional annual leave based on service length, a company pension plan, life assurance equal to four times annual salary, healthcare cash plan eligibility after six months, enhanced family leave schemes, a 24/7 confidential employee assistance program, health and wellbeing initiatives, free parking, and global career advancement opportunities. The company encourages applicants even if all criteria are not fully met, emphasizing career development and embracing diversity as an equal opportunity employer.

Applicants should note that due to the volume of applications, responses may only be provided within four weeks following the vacancy closing date. The recruitment process may involve assessment centers or staged interviews to assess suitability and provide insight into working at Eurofins. Data protection and applicant privacy are priorities throughout recruitment.