IT Helpdesk Specialist

About Geberit

Geberit is an international industrial company with dedication and passion. Joining their IT Service Center team in Pfullendorf offers you ample opportunities for creativity, access to modern technologies, focused career development, and a collegial working environment.

Primary Responsibilities

• Manage IT hotline requests professionally via telephone in German and English, ensuring thorough documentation.
• Provide first-level IT support by receiving incident reports and service inquiries through phone, email, or ticket system.
• Troubleshoot hardware and software issues remotely or directly at employee workstations, and install new hardware and software components.
• Assist employees in effectively utilizing applications during daily operations.
• Identify areas for improvement and actively contribute to continuous optimization of processes and the IT environment.
• Execute minor projects within the service desk scope, including evaluations, rollouts, and standardization efforts.

Required Profile

• Completed vocational training as an IT specialist for system integration or an equivalent technical qualification with further IT-related education.
• Strong dedication to service and enthusiasm for delivering exceptional customer support.
• Excellent command of both German and English languages, written and spoken.

Benefits

• Access to the company cafeteria.
• Optimal onboarding experience.
• Employee services and discounts.
• Comprehensive occupational health management.
• Flexible working hours arrangements.
• Diverse further training opportunities and international assignments.
• Attractive retirement and insurance plans.