IT Help Desk Specialist Level I

Role Overview

The company is seeking a proactive and customer-oriented IT Help Desk Specialist Level I to deliver outstanding technical assistance and ensure smooth daily IT operations for TEAM RMS users. Reporting directly to the IT Operations Manager, this role involves troubleshooting issues, supporting new staff onboarding, managing IT hardware, and working collaboratively with the IT Operations team to maintain consistent service delivery. The specialist will play an essential role in sustaining the company's growth by enabling employees to perform effectively through reliable technology support.

Key Responsibilities

• Offer friendly and efficient technical support to both remote and on-site users.
• Diagnose and resolve basic technical problems involving laptops, printers, smartphones, and related peripherals.
• Assist users with access to Office 365, VPN services, multi-factor authentication, and other critical applications.
• Act as the on-site liaison for IT department tasks requiring presence at the location.
• Communicate proactively with the IT team to escalate issues, update progress, and coordinate seamless operations.
• Partner with HR and IT departments to support onboarding by setting up equipment and providing IT system orientation to new hires.
• Work with the IT Operations team to document processes, generate knowledge base content, and develop user guides or FAQs for common issues.
• Manage and maintain an inventory of IT equipment, track device lifecycles, and arrange shipment of hardware as needed.
• Provide support for administrative functions within Microsoft Office 365 Entra ID, Defender, and Exchange Admin Center under supervision.

Candidate Profile

• Demonstrates strong ownership and accountability, resolving or appropriately escalating every IT request with follow-up.
• Holds at least two years of experience in IT support or an equivalent blend of education and relevant experience.
• Experienced in end-user support with proficiency in Office 365, Windows operating systems, and foundational networking concepts.
• Passionate about technology and committed to keeping updated with the latest industry developments.
• Excellent communication and interpersonal skills characterized by active listening and customer-focused service.
• Capable of multitasking, adapting to change, maintaining consistent productivity, and managing time effectively.
• Familiar with the use of diagnostic tools for issue identification and resolution.
• Open to learning and growing within a dynamic, fast-paced environment.
• Possession of A+ certification is preferred.
• Physical ability to lift items up to 35 pounds.

Compensation & Benefits

This position is based in California, offering an hourly wage range of $22 to $24, adjusted based on qualifications, skills, and experience. Benefits include company-sponsored medical, dental, and vision insurance for employees and their dependents, 401(k) participation with matching after one month of service, wellness and learning development programs, life insurance, long-term disability benefits, paid vacation and sick days, 12 paid federal holidays, charitable contribution matching, volunteer time off, and an employee assistance program. For staff working on-site in San Diego, perks include daily catered meals, weekly massages, an onsite fitness center, a stocked pantry, happy hours, and complimentary parking.

About the Company

TEAM Risk Management Strategies is a recognized leader in outsourced household employment services since 2003. Providing payroll, human resources outsourcing, and risk management solutions, the company partners with major financial institutions and delivers excellent customer service. TEAM values include deep care, thoroughness, optimism in challenges, high standards, humility in service, and celebrating successes collectively. The organization has won the San Diego Top Workplace award multiple years consecutively and aims to simplify household employment nationwide.

Equal Opportunity Employer

The company is an equal opportunity employer committed to nondiscrimination on the basis of age, ancestry, disability, gender identity or expression, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religion, sex (including pregnancy-related conditions), sexual orientation, or any other protected characteristic under applicable laws.