Customer Success Manager - Cardiac Remote Monitoring

Role Overview

This position is for a Customer Success Manager focusing on cardiac remote monitoring, ideally suited for professionals supporting electrophysiology clinics, cardiac device programs, or similar remote monitoring customers. Instead of joining a large, established MedTech firm, this role offers a chance to be a foundational hire driving the expansion of an innovative digital cardiology platform across the United States.

About the Position

This is a consultative, customer-focused role within a fast-growing digital health company transforming cardiac remote monitoring delivery. You will work closely with hospitals, device clinics, and electrophysiology teams to ensure successful implementation, adoption, and platform expansion. Collaboration with Product, Clinical, and Commercial teams will be integral.

Role Clarifications

• This is not a call-center support job.
• It is not primarily an account renewal or management role.
• The environment is entrepreneurial and not rigidly structured with fixed playbooks.
• The role involves proactive problem solving, not only issue escalation.

Key Responsibilities

• Lead onboarding and implementation for new health system and cardiology clients.
• Serve as a trusted advisor for electrophysiology clinics and cardiac device teams.
• Collaborate with Product and Engineering to address customer challenges and enhance the platform.
• Drive customer adoption, satisfaction, and sustained success.
• Develop scalable onboarding and customer success strategies.
• Advocate for the customer's perspective as the U.S. business expands.

Success Indicators

• Rapid and successful customer platform launches.
• Strong, enduring customer relationships.
• High levels of customer satisfaction and retention.
• Meaningful customer input shaping product enhancements.
• Foundation of a first-rate Customer Success organization.

Preferred Candidate Profile

• Experience in Cardiac Rhythm Management, electrophysiology, or cardiac remote monitoring.
• Background supporting physicians, device clinics, or hospital customers face-to-face.
• Aptitude for tackling complex customer issues within technical contexts.
• Comfort working in dynamic, entrepreneurial settings.
• Energy, resilience, and a strong commitment to customer success.
• Willingness to travel across the U.S. to client sites when necessary.

Highly Desirable Qualities

• Customer Success or onboarding experience specifically in cardiac remote monitoring.
• Familiarity with implantable cardiac devices.
• Knowledge of competitors or related organizations in the cardiac monitoring sector.
• Technical proficiency collaborating closely with Product and Engineering teams.

Why Join Us?

This role offers a chance to join a company in an exciting growth phase with meaningful ownership, significant customer impact, and the opportunity to shape the U.S. Customer Success function. Your expertise will directly influence customer results, and you can advance your career in tandem with the organization’s expansion.