Job description

Role overview

This opportunity is suited to an IT support specialist who is comfortable working in a busy, fast-moving setting, enjoys troubleshooting issues directly, and is focused on providing reliable support to end users.

IT operational support

Deliver first- and second-line assistance for desktops, laptops, mobile devices, and related peripherals.
Diagnose and resolve problems involving hardware, software, networks, and business applications.
Set up, configure, and support Windows and macOS devices along with approved software.
Help maintain printers, conferencing systems, and other office technology.
Handle incidents and service requests in line with agreed service levels.
Record, monitor, and update support cases in the ticketing platform.
Support joiner and leaver processes, including preparing devices and collecting returned equipment.
Liaise with external suppliers for repairs, replacements, and warranty-related matters.
Work in accordance with IT policies, security controls, and established best practices.
Provide assistance to users working remotely or from hybrid locations.
Pass on more complex incidents to the appropriate team when needed.

Asset management

Contribute to IT inventory control and asset tracking activities.
Share updates on asset status and inventory changes with relevant stakeholders.

Required skills and experience

The position calls for strong working knowledge of Windows-based environments, together with familiarity with Microsoft 365, Outlook, Teams, and basic network troubleshooting. Practical exposure to ticketing tools, managed print services, endpoint protection, antivirus, and multi-factor authentication is also expected. The role additionally requires excellent communication, a customer-focused approach, the ability to manage competing priorities, and confidence working under pressure.

Qualifications

A bachelor’s degree in IT, Computer Science, Engineering, or a closely related discipline is required. The employer is looking for someone with at least 5 years of overall IT experience, including 3 years or more in IT service management or end-user support. Experience supporting VIP or executive users is also required. Microsoft Certified: Modern Desktop Administrator is preferred, and ITIL or a similar IT service management certification is expected.

Technical background

Applicants should have hands-on experience delivering IT services and supporting end-user computing across both hardware and software. Familiarity with large-scale or international workplaces would be an advantage, and exposure to high-energy sectors such as events, sports, or entertainment is considered a plus.

Additional requirement

A valid driver’s license is mandatory.

Who this role suits

This role is a strong fit for a proactive IT professional who enjoys high-quality service delivery and prefers working in a dynamic environment.

IT Field Support Technician