Investigations Supervisor

Role overview

This position is accountable for steering investigation-related work with a high degree of independence and only limited supervision. The role supports long-term operational goals by overseeing the execution of plans and driving improvements to policies, procedures, standards, and reporting.

The core mandate is to shape and execute ZATCA’s internal investigation framework, including gathering and assessing cases and making sure investigation recommendations are carried through to completion.

Key responsibilities

• Carry out research and benchmarking studies on investigation practices to support the design of a robust investigation strategy for ZATCA.
• Support the creation and distribution of investigation-related tools, templates, and checklists for use by the relevant teams across the authority.
• Help deliver mandatory employee awareness sessions so staff are informed about ZATCA’s code of conduct.
• Keep investigation databases up to date, including records for open and closed cases, so information is preserved for future reference.
• Receive matters via the correspondence system and email, gather evidence, and request supporting documents from employees to back investigations with reliable data.
• Review alleged breaches and misconduct cases at an initial stage to gauge risk levels and identify root causes.
• Determine which matters need a formal investigation and prepare subpoenas for the employees involved to begin the formal process.
• Assist in preparing case summary reports that capture investigation progress, employee statements, notes, and recommended actions.
• Present completed case reports to the Governor and Deputy Governor for approval and to ensure they align with investigation policies.
• Share approved recommendations with relevant stakeholders so required follow-up actions, including disciplinary measures where applicable, can proceed.
• Support weekly follow-up with stakeholders to help ensure recommendations are implemented and the Authority’s rights and reputation are protected.
• Work in line with all applicable policies, procedures, and standard operating procedures to ensure controlled and consistent execution.
• Help resolve escalated issues and provide guidance to junior team members so work remains efficient and well coordinated.
• Escalate complex matters to the appropriate person to ensure cases and issues are closed correctly.
• Perform any other duties assigned as needed.

Education

A bachelor’s degree in Legal Studies, or a closely related equivalent qualification, is required. A master’s degree in Legal Studies or a similar field is preferred.

Experience

At least 5 years of relevant professional experience is required.

Competencies

• Developing collaboration and communication skills
• Proficiency in contracts and agreements management
• Strong customer focus
• Developing capability in enabling change and innovation
• Advanced legal advisory skills
• Proficiency in legal writing and policy drafting
• Advanced knowledge of legislation and regulations
• Proficiency in negotiation and influence
• Professional conduct
• Advanced research and analytical ability
• Results orientation

Additional notes

This role is based in Riyadh, Riyadh, Saudi Arabia and is a full-time, on-site position.