Investigation Officer - Compliance & Enforcement (Claims Investigation)

About the Role

Join TeamCPF and become an essential contributor to the welfare of over 4 million members as they secure their future through retirement, healthcare, and housing solutions. This role thrives on critical thinking, sharp analytical skills, and collaborative efforts across teams to achieve impactful results. We foster a culture of continuous learning, innovation through data-driven approaches, and a strong commitment to making a meaningful difference in the community.

Key Responsibilities

• Perform employer audits to ensure adherence to compliance standards.
• Promptly investigate any instances of non-compliance, document outcomes, and propose corrective measures.
• Enforce compliance with employee contribution mandates and recover outstanding payments where necessary.
• Travel to workplace locations for conducting investigations and resolving compliance matters.
• Support voluntary self-rectification efforts by assisting employers in correcting compliance deficiencies.
• Manage reports from whistleblowers, including investigating allegations of misconduct.
• Maintain accurate, confidential records of audits, investigations, and enforcement actions in line with data protection policies.

Qualifications & Skills

• Experience in audits, investigations, or enforcement-related activities is preferred.
• Strong analytical aptitude to identify issues, analyze data, and design effective solutions.
• Excellent communication skills capable of conveying complex information clearly.
• Detail-oriented approach in collecting, documenting, and analyzing evidence.
• Willingness to travel as necessary to various locations for audit and investigation purposes.

Terms & Conditions

The appointment is a one-year full-time contract with CPF Board, with possible renewal based on confirmation and organizational needs. There may be potential for transition into a permanent position. Seniority and title will align with individual experience and qualifications.

What to Expect

• Varied formal and informal training opportunities to develop skills in a dynamic technological environment.
• Promotional prospects grounded on performance and ability.
• A supportive and collaborative workplace culture fostering creativity.
• Flexible hybrid work arrangements subject to operational demands.
• A relaxed dress code permitting attire choice appropriate for the day.
• Comprehensive benefits including annual leave, pro-family leave, medical and dental coverage, and recreational activity access.