International Field Service Representative - Silvus Technologies (UAE)

About Motorola Solutions and Silvus Technologies

Motorola Solutions is a global community committed to enhancing safety through innovative technology, connecting people and places to protect communities worldwide. Silvus Technologies, a division of Motorola Solutions, specializes in developing advanced Mobile Ad-hoc Network (MANET) radios powered by custom Mobile-Networked MIMO waveforms. These radios support mission-critical communication in challenging conditions, from underground environments to high-altitude applications, serving government defense, law enforcement, major events, and industry-leading drone and unmanned systems clients.

Role Overview

The International Field Service Representative (IFSR) will collaborate closely with Silvus' international teams to provide customized solutions and support for specialized multi-antenna MIMO radios and mesh network technology. This position is fully remote but requires residency in the UAE, reporting to the Senior Sales Engineer. The role involves pre-sales and post-sales technical assistance, product demonstrations, customer training, and providing feedback to engineering for product improvements. Extensive travel up to 75% is expected to support on-site customer engagements and field troubleshooting.

Core Responsibilities

• Deliver technical support including system planning, optimization, and customer training, before and after sales.
• Gain deep expertise in Silvus’ radio and networking technologies and their competitive advantages.
• Conduct product demonstrations during customer visits and equipment evaluations.
• Provide technical support and training at customer locations.
• Identify and resolve radio system failures or anomalies in the field environment.
• Collect data on field issues and relay insights to development teams for troubleshooting and product enhancement assistance.
• Collaborate directly with Design Engineers to reproduce and resolve technical problems.
• Travel frequently, up to 75%, including potential deployment to conflict zones as part of radio support.

Required Qualifications

• Secondary education completion (equivalent to high school diploma or GED) is mandatory.
• Previous experience as a Field Service Representative or in a similar technical support role.
• Background supporting defense communications focusing on radios and data networks.
• Proficient understanding of TCP/IP protocols and networking fundamentals.
• Basic English language proficiency for reading and writing.
• Excellent organizational abilities and meticulous attention to detail.
• Must reside within the UAE to qualify for remote work.
• Willingness to travel domestically and internationally, including to potentially unstable regions.
• Employment contingent upon successful background investigation clearance.

Preferred Skills and Knowledge

• Experience using radio frequency testing equipment such as signal generators and spectrum analyzers.
• Hands-on experience with IP radios or modems is highly advantageous.
• Understanding of wireless communications, RF propagation, and digital comms technologies.
• Programming knowledge in C or C++.
• Familiarity with Linux operating systems.
• Military background is a plus.

Work Environment and Physical Requirements

• Participation in trade shows and outdoor demonstrations.
• Exposure to environmental elements such as heat, cold, and allergens during fieldwork.
• Physical capability to lift equipment up to 50 lbs needed for setup during demonstrations and testing.

Additional Information

• Travel requirements range from 50% to 75% of the time.
• No relocation assistance is provided.
• This is an experienced-level position.
• A referral payment plan is available for this role.
• The employer is an equal opportunity organization, encouraging diverse applicants regardless of race, gender, orientation, or disability.