International Customer Care Executive - Multiple BPO Roles in Gurgaon & Delhi-NCR

Company Overview

Several reputed BPO companies including IGT Solutions and Transcom are hiring for various international customer care and sales executive positions, primarily located in Gurgaon (Sector 21, 30, 18) and Delhi-NCR. These roles focus on international sales, customer support, technical assistance in travel and related domains.

Job Description

These openings involve handling international client interactions including inbound and outbound voice calls related to travel bookings, sales, technical support, and customer queries. Candidates will provide outstanding customer service, manage bookings, resolve issues professionally, and aim to meet or exceed defined performance metrics.

Working Conditions

• Five working days per week with two rotational weekly offs
• Rotational shifts generally covering 9-hour shifts (8 hours login plus 1-hour break)
• Both-side cab/transport facility available for most roles
• Work locations primarily based in Gurgaon sectors 21, 30 and Delhi-NCR

Salary & Incentives

• Range of monthly in-hand salaries approximately from ₹20,000 to ₹32,000, depending on role and experience
• CTC package varies from ₹23,000 up to ₹36,000 based on profile
• Performance-based incentives between ₹4,000 to ₹8,000, some roles include unlimited incentives in US dollars
• Retention bonuses applicable in select roles as per company policies

Eligibility Criteria

• Graduates and undergraduates are eligible to apply, with some roles stipulating minimum experience
• Minimum experience ranges from none (freshers considered) up to one year of international sales or customer support experience, especially for sales positions
• Skills required include excellent English communication, customer handling abilities, sales understanding, and comfort with rotational shifts
• Experience with travel domain systems like Amadeus (GDS) is required for the travel process positions

Job Responsibilities

• Answer international customer queries through calls, chats, or emails
• Provide sales assistance and support for travel bookings, cancellations, and modifications
• Deliver technical support via voice channels when applicable
• Maintain records of interactions and adhere to company quality and compliance standards
• Meet individual and team performance targets

Additional Information

• Shift timings are rotational and may include night shifts
• Transport facilities are provided for majority except for some positions where transport is not provided
• Opportunities exist for career growth in international BPO sector, customer service, sales, and technical support