Intake and Promotions Officer

Overview

This full-time, permanent position is based in Gippsland and offered by a not-for-profit health care organisation committed to integrated healthcare delivery. The role supports individuals affected by gambling harm, focusing on facilitating access to therapeutic and financial counselling services while promoting associated programs.

Key Responsibilities

• Promptly respond to inquiries from clients, providing accurate and current information.
• Manage referrals from individuals and agencies for gambling support services.
• Coordinate initial appointments and referral allocation to Therapeutic and Financial Counsellors effectively.
• Deliver brief interventions and administer the waitlist system for gambling help services.
• Oversee and maintain the calendar booking system for related appointments.
• Develop and uphold processes, policies, and work instructions related to intake operations.
• Collaborate with Community Engagement Workers to promote and increase awareness of counselling services to both internal and external audiences.
• Actively participate in team meetings, supervision, and quality improvement projects pertinent to the role.
• Achieve key performance indicators and productivity targets for service delivery.
• Perform additional tasks aligned with the position’s scope as directed by management.

Candidate Profile

• Understanding of the challenges faced by individuals and families impacted by gambling harm.
• Experience and familiarity with health or community sector environments.
• Hold a relevant tertiary qualification in Community Services or a comparable discipline.
• Possess a valid Victorian Drivers Licence and Working with Children Check.

Additional Benefits

• Monthly additional day off for full-time employees.
• Optional salary packaging including novated leasing schemes.
• Access to discounted private health insurance.
• Opportunities for continuous training and development onsite and online.
• Potential career advancement pathways.
• Flexible work arrangements.

About Latrobe Community Health Service

Originating in Gippsland, LCHS delivers a wide array of health services such as general practice, nursing, allied health, dental care, counselling, gambling support, alcohol and drug treatment, migrant and refugee settlement, social connection, carer services, and National Disability Insurance Scheme partnership programs.

Equal Opportunity and Safety Commitment

LCHS stands as an equal opportunity employer welcoming applications from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples. The organisation prioritizes providing reasonable adjustments for applicants needing support and promotes the safety and wellbeing of all children and young clients.