Information Technology Operations Specialist (12 month contract)

Role overview

Evolution Singapore is looking for an Information Technology Operations Specialist for a 12-month contract in Singapore. This role sits within the IT Operations function and focuses on keeping infrastructure, services, and end-user computing running smoothly while supporting projects, governance, and operational excellence.

Skills and experience

• You should bring 3 to 5 years of practical, hands-on experience in IT infrastructure and IT operations.
• A solid working knowledge of Microsoft Windows Server, Azure Cloud, end-user computing, Active Directory, virtualization, networking, backup and recovery, and security tools is expected.
• Experience with disaster recovery planning and execution is important.
• Exposure to the financial services industry, especially banking and insurance, along with familiarity with MAS Technology Risk Management requirements, will be an advantage.
• Strong knowledge of ITIL and ITSM practices is required, and any experience in project management will be helpful.
• You should be comfortable working with internal stakeholders, end users, and external vendors.
• Good teamwork, analytical thinking, and problem-solving skills are needed.

Responsibilities

• Act as a key contributor to the IT Operations team that supports IT infrastructure, services, and end-user computing.
• Oversee and control infrastructure services delivered by outsourcing partners and managed service providers, including contract and billing-related matters.
• Take ownership of infrastructure projects or contribute to them, such as technology refreshes, upgrades, migrations, and the creation of new infrastructure capabilities.
• Handle day-to-day operational work, including incident management, service request fulfilment, change requests, and application support.
• Coordinate disaster recovery activities with relevant teams and users, including recovery planning, strategy, and execution.
• Support IT audit-related activities and associated management tasks.
• Make sure all deliveries and solutions align with internal policies, procedures, standards, and compliance obligations.
• Maintain and document IT operations procedures and standards in the knowledge base as needed.
• Carry out system and network patching, as well as capacity and performance management.
• Review system performance and suggest improvements where needed.
• Ensure data is handled, transferred, and processed in line with company guidelines and established processes.

Additional information

This position is a 12-month contract based in Singapore and is intended for onsite work. No compensation details, opening count, or start date were provided in the source.

Eligibility

Candidates with the required IT operations and infrastructure background, along with the relevant technology and stakeholder-management experience, are suited for this role.